Senior Operations Consultant

Bank of America•Plano, TX

12h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Responsible for managing cross-functional and/or inter-departmental change for Line of Business products, processes, functions, and employee readiness. Provides analytical support for change initiatives through regular prescribed routines. Responsible for contributions to the design, development and completion of deliverables and documentation. Oversees change initiatives, using appropriate tools to drive completion, and serving as a secondary point of contact to department leads. Typically 1- 3 years of project or change management experience.

Requirements

Basic knowledge of Microsoft 365 products
Collaboration
Presentation Skills
Written and Oral Communications
Critical Thinking
Analytical Thinking
Problem Solving
Attention to Detail
Decision Making
Risk Management
Adaptability
1- 3 years of project or change management experience

Nice To Haves

Knowledge of the appraisal industry
Project management experience

Responsibilities

Provide analytical support for change initiatives through regular prescribed routines.
Make contributions to the design, development and timely completion of project deliverables.
Coordinates with the business to support defined project tasks, tracking deliverables and their statuses
Maintain documentation, prepare meeting decks, document minutes, track action items, and frame the benefits of a project in terms that are meaningful to the audience.
Prepare reports and presentations for leadership
Identify gaps, track progress, ensure quality standards, and support adherence to enterprise change management standards and governance frameworks.
Support planning, risk identification and issue resolution throughout the change lifecycle.
Supports partnerships to create impact and provide direction and guidance to internal teams
Performs risk management activities to minimize risks