Senior Operations Associate
About The Position
Headway's mission is to build a new mental healthcare system that everyone can access by solving the biggest barrier to care: insurance. We have automated the administrative work of credentialing, claims, and payment reconciliation. Over 75,000 providers across all 50 states use our software, serving over 1 million patients. We are developing tools for therapists to manage their practices, improving the process of finding a therapist, and building the platform foundations for scalability. We are a Series D company with over $325M in funding, seeking exceptional individuals to help us achieve our mission and make this the most meaningful experience of their careers. The Operations team is crucial for enabling efficiency, growth, and quality, and this role will significantly impact Headway's trajectory by owning core workflows and processes that benefit patients, providers, and payer partners. As a Senior Operations Associate, you will operationalize and scale key workflows impacting hundreds of thousands of patients and providers. You will design and implement high-quality operational strategies and serve as an operational liaison to our product and data teams to drive future-oriented solutions. This role is vital for the operational health of our business, offering deep insights into the healthcare system. It's an opportunity to work in a data- and product-first environment and own critical business outcomes.
Requirements
- 3-5 years of experience in consulting / operations / investment banking or related experience
- Operations experience at a high-growth startup is a plus
- Self-starter, constantly pushing toward clarity and execution
- Highly data-driven and can drive complex analyses to identify key actionable insights
- Collaborator who proactively partners across teams while holding others and yourself accountable for business results
- Systems thinker, inclined to solve problems with product and automation
Responsibilities
- Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges
- Leverage your operational expertise to identify opportunities for improved efficiency and automation
- Support and lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs.
Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
