Senior Operations Associate, Engineering Testing
About The Position
DoorDash Labs is an independent team within DoorDash focused on exploring robotics and automation to transform last-mile logistics. This role involves leading the testing, deployment, and operational validation of advanced autonomous technologies. The Senior Operations Associate will partner with engineering, product, and operations teams to ensure safe deployment, thorough evaluation, and effective feedback translation. As a senior member of the Development Testing Operations team, this individual will contribute to shaping testing practices, mentoring teammates, and improving the validation of autonomous systems in real-world environments.
Requirements
- 3 - 5+ years of experience in autonomous systems testing, robotics operations, technical operations, or other complex engineering environments.
- Proven ability to lead large-scale testing or deployment programs from planning through execution while balancing technical, operational, and business priorities.
- Demonstrated expertise in debugging, triaging, and driving resolution of complex cross-functional technical issues.
- Experience defining operational standards, testing methodologies, or scalable processes that improve organizational performance.
- Strong experience partnering with engineering, product, and program management teams to influence technical direction and product outcomes.
- Advanced proficiency with Linux, GitHub, Jira, CI/CD tools (e.g., Jenkins), and log analysis to investigate complex system behavior.
- Demonstrated ability to influence without direct authority, build alignment across organizations, and drive execution in ambiguous environments.
- Strong leadership experience mentoring senior operators, developing technical talent, and elevating team performance.
- Excellent written and verbal communication skills, including the ability to communicate complex technical topics to engineering and executive stakeholders.
Responsibilities
- Own end-to-end testing programs, defining scope, priorities, success criteria, and execution across multiple complex engineering initiatives.
- Define and continuously evolve testing methodologies, operational standards, and quality frameworks that improve consistency, scalability, and engineering confidence.
- Lead cross-functional initiatives with engineering, product, TPM, safety, and operations teams to influence product readiness, launch decisions, and long-term strategy.
- Drive complex investigations by leading root cause analysis across hardware, software, and operational systems, ensuring timely resolution while influencing long-term product improvements.
- Identify opportunities to improve organizational efficiency through process optimization, tooling, automation, and scalable operational best practices.
- Establish metrics, analyze operational performance, and translate data into strategic recommendations that improve product quality, testing effectiveness, and overall fleet performance.
- Mentor and develop operators while raising the technical bar across the Engineering Testing organization through coaching, knowledge sharing, and operational leadership.
- Serve as a trusted technical and operational advisor, providing guidance during high-priority testing efforts, critical investigations, and cross-functional decision making.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
