Senior Operations Analyst

MediaRadar

About The Position

The Sr. Operations Analyst is a recognized expert with deep, specialized knowledge and broad business understanding, setting technical and procedural direction for global, complex, high-impact initiatives. You will own the execution of strategic projects that span multiple stakeholders, apply your expertise to scale solutions across global teams and systems, and serve as a technical leader who raises the bar on quality, collaboration, and process excellence. This is a role for someone who operates with a high degree of business acumen, thrives on solving advanced technical and functional challenges, and is energized by driving meaningful improvements across global operations. The Content & Data Operations team sits at the center of MediaRadar’s intelligence platform. Sr. Operations Analysts play a pivotal role in this ecosystem — owning creative types and priority industries at a global level, driving process improvements, partnering cross-functionally with Product, Commercial, Governance, and ML teams. You will set standards, champion quality, and ensure our operations run at peak performance.

Requirements

Expert proficiency in G Suite and project management tools such as Jira.
Strong project management skills, with demonstrated ability to identify, assess, and mitigate risks to minimize project disruptions.
Advanced process improvement capabilities, ideally with Six Sigma experience.
Expert ability to analyze data to make business recommendations and report on data volume, coverage, status, and key performance metrics.
Expert ability to create and update complex product records within a centralized Product Catalog while following strict governance standards.
Master-level proficiency with proprietary platforms to review, classify, and attribute ads across various media channels.
Advanced AI tool familiarity.
Advanced business case creation and optimization skills.
Deep, specialized knowledge of Operations systems, creative types, and the product catalog.
Clear written and verbal English communication — able to convey complex analysis and recommendations to diverse stakeholders.

Nice To Haves

Experience serving as a technical or team lead, setting direction and coordinating work across stakeholders.
Prior experience owning global-level processes and driving cross-functional alignment.
Familiarity with ML/AI-assisted workflows and human-in-the-loop (HiTL) operations.
Experience supporting multiple processes or stakeholders concurrently at scale.
Comfort with advanced dashboards and data analysis; SQL is an added advantage.

Responsibilities

Own a creative type and a priority industry at a global level, maintaining connections with Operations Analysts for local processes and partnering with Product and Commercial to understand strategy.
Participate in strategic cross-functional meetings representing Content & Data from a global perspective, providing process input and updates.
Use data to make recommendations for improvements in global Operations for creative and/or industry processing, completion, and quality execution.
Build requirements and make recommendations to Leadership and Product for creative flow enhancements to drive efficiency and quality.
Own advanced troubleshooting of client-driven issues and provide in-depth root cause analysis, including system and/or process updates as needed.
Recommend standards for quality and SLAs for assigned creative and industry globally, in consultation with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance.
Own and audit advanced client-specific requests and project work to ensure no omissions or errors exist.
Participate in day-to-day quality exercises as needed.
Own global Operations strategic projects for process.
Own project management for the effective rollout of global Operations system and/or process changes.
Track the impact of system and process changes post-launch and drive continuous improvement factoring in efficiency and budget implications.
Participate in innovation idea reviews and provide insight on impact and feasibility.
Maintain master knowledge of Operations systems, creative types, and the product catalog.
Create and update complex product records within a centralized Product Catalog while following strict governance standards.
Serve as a point of contact for establishing ground truth and master knowledge of the product catalog.
Participate in UAT of assigned creatives, providing structured feedback for system and process enhancements.
Partner with Leadership for vendor communication for global creative and industry ownership and change management.
Analyze data to make business recommendations and report on data volume, coverage, status, and other key performance metrics.
Build and present advanced business cases and optimizations to Operations Leadership.
Surface emerging risks and opportunities early, with enough context for fast decision-making.