Senior Operations Analyst

Northbridge Financial Corporation•Toronto, ON

1d•CA$80,000 - CA$120,000•Hybrid

About The Position

The Senior Operations Analyst plays a key role in supporting the Accident & Health (A&H) Division which includes our MGA Vertis Insurance and Travel Insurance portfolios through data-driven reporting, analytics, and operational execution. Reporting into the VP, Accident & Health, you will work closely with a collaborative team to ensure reporting, financial, and operational deliverables are accurate, timely, and continuously improving. This role is highly focused on building and maintaining business reports and dashboards, supporting leadership with insights that help guide decision-making. You will also have opportunities to support small to mid-scale projects, including product launches and departmental initiatives. The core focus of the role is reporting and analytics. The successful candidate will take ownership of operational, financial, and performance reporting across the Accident & Health division, helping evolve how data is used and understood across the team.

Requirements

A university degree or a suitable combination of education and relevant experience
5+ years of experience in reporting and business, including advanced Excel skills and reporting tools (i.e. CRM, analytics platforms, dashboards)
Experience in insurance or financial services industry experience is an asset
Strong communication skills with the ability to clearly explain insights to stakeholders
A positive, team‑oriented mindset with the ability to work independently and adapt in a fast‑paced environment
Strong organizational skills, attention to detail, and a proactive problem‑solving approach

Responsibilities

Developing and delivering operational, financial, and performance reports, dashboards, and KPIs
Analyzing data to support business monitoring, planning, and leadership decision-making
Owning recurring reporting cycles and meeting strict monthly, quarterly, and annual deadlines
Using business systems and tools to extract, interpret, and present data effectively (e.g., reporting platforms, CRMs, analytics tools)
Supporting small to mid-scale projects, including product launches and departmental initiatives
Communicating insights clearly and confidently to stakeholders
Continuously improving reporting templates, processes, and ways of working

Benefits

Hybrid work
Flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility
Competitive salaries
Employee share purchase plan
Pension plans
RRSP
Discounts on staff insurance
Flexible health benefits
Early leave days
Wellness programs
Rewards and recognition programs
Education assistance to complete your CIP, FCIP, CRM or other courses desired
Internal mobility
Leadership training and mentoring programs
Donation matching
Team volunteer days
Total Rewards program that includes benefits, wellness support, and other meaningful perks