Senior Operations Analyst-Engineering & Construction

Forged Fiber 37 • Chandler, AZ

12d • Remote

About The Position

The Senior Operations Analyst supports Engineering & Construction (E&C) organizations by driving operational excellence, process optimization, and performance insights across complex, cross functional workflows. This role partners closely with Engineering, Construction, Program Management, and Operations stakeholders to improve end-to-end processes, reduce cycle time, and enable scalable, standardized ways of working. The ideal candidate is a self-starter with strong analytical, process improvement, and stakeholder management skills, capable of translating business needs into actionable insights and sustainable improvements. This position thrives in a fast paced, evolving environment and plays a critical role in supporting large-scale network and infrastructure initiatives.

Requirements

• Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent work experience.
• 5+ years of experience in operations analysis, process improvement, program/project support, or a related role.
• Experience supporting Engineering, Construction, Network, or Infrastructure based organizations.
• Strong analytical skills with the ability to interpret complex data and trends.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word); experience with dashboards and reporting tools preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast paced environment.
• Strong written and verbal communication skills with the ability to engage stakeholders at all levels.

Nice To Haves

• Experience in telecommunications, network engineering, or large-scale construction environments.
• Familiarity with Lean, Six Sigma, Agile, or other continuous improvement methodologies.
• Experience documenting and standardizing processes in a centralized process library or knowledge base.
• Ability to influence without authority and drive cross functional alignment.
• Experience supporting enterprise transformation or operational excellence initiatives.

Responsibilities

• Serve as a subject matter expert for Engineering & Construction operational processes, providing analytical and process improvement support across planning, design, build, and close-out phases.
• Analyze end-to-end workflows, identifying inefficiencies, risks, and opportunities for improvement across E&C programs.
• Develop, track, and report on operational KPIs, dashboards, and performance metrics to support leadership decision-making.
• Partner with Engineering, Construction, Program Management, and Operations Excellence teams to standardize processes, job aids, and documentation.
• Lead or support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Translate complex operational data into clear insights, recommendations, and executive level summaries.
• Support change management efforts, including communication plans, training materials, and adoption tracking.
• Identify gaps in tools, systems, and data, and collaborate with cross functional teams to drive sustainable solutions.
• Support special projects and initiatives related to network builds, construction readiness, and process scalability.
• Ensure alignment with enterprise standards, compliance requirements, and best practices.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior