Senior Operations Analyst - Treasury Fulfillment

Bank of America•Saint Louis, LA

1d•Onsite

About The Position

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment. This role focuses on account setup and service add ons for ACH, enabling Bank of America treasury clients to send and receive electronic payments through the platform. The role is operational and involves significant data input, process work, and coordination with internal teams rather than direct client interaction.

Requirements

Technical aptitude with strong data entry and typing experience
Strong professionalism and ability to uphold high standards
Exceptional attention to detail and accuracy
Ability to learn new systems and technology quickly
Highly organized with the ability to manage multiple requests simultaneously
Strong time‑management skills and ability to work in a fast‑paced environment with minimal oversight
Effective communication skills and a positive, professional demeanor

Nice To Haves

Bachelor’s degree

Responsibilities

Leads implementation for products, services, and operational solutions
Manages the design, documentation, implementation, and monitoring of new products and services
Consults on procedural, technical, and operational changes
Advances business products knowledge within operations environment
Fosters relationships with partners and teammates
Inspects data to identify issues and trends
Presents reporting on key performance and implementation status
Sets up ACH originations and related services
Processes requests submitted by internal associates (IA) for GFS or OBA service setup
Navigates multiple internal systems to complete setup tasks accurately
Reviews and organizes documentation related to ACH originations
Performs detailed data entry, including verification of names, account numbers, and other critical information
Conducts extensive copy‑and‑paste work while maintaining accuracy
Supports internal associates primarily via email, with occasional phone communication
Participates in testing activities as needed, including setting up transmission requests
Ensures all completed packages are verified through Quality Control (QC)