Senior Operations Analyst/Core Systems
About The Position
At MyPoint Credit Union, we believe technology should empower employees, enhance member experiences, and drive operational excellence. We are seeking a highly skilled and motivated Senior Core Systems/Operations Analyst to serve as a key technical resource responsible for our Jack Henry Symitar core processing environment and related applications. This role is ideal for someone who enjoys solving complex problems, optimizing business processes, researching new technologies, and driving continuous improvement. If you're passionate about core systems administration, system integrations, automation, and collaborating with business teams to create innovative solutions, we'd love to hear from you.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent combinations of education and experience will be considered.
- Minimum of five (5) years of related technical experience. Eight (8) years of related technical experience may substitute for a degree.
- Experience supporting and administering Jack Henry Symitar environments.
- Experience with Symitar operations and application support
- Experience with Home Banking solutions
- Experience with Web services and integrations
- Experience with SymXchange
- Experience with Jack Henry services and products including: ImageCenter, Synergy, Banno, Business Continuity and Disaster Recovery solutions
- Experience implementing and supporting PowerFrame Docs and microapps.
- Strong understanding of Symitar PowerOn tools and functionality.
Nice To Haves
- Experience with OpCon/Continuous.
- Experience performing Symitar release and service pack installations.
- Previous experience in a financial institution or credit union environment.
Responsibilities
- Provide operational and technical support for the Symitar core processing system and ancillary applications.
- Monitor and support daily, nightly, month-end, quarter-end, and year-end processing activities.
- Maintain Symitar parameters, system settings, security controls, jobs, batch processes, and system configurations.
- Support core upgrades, releases, patches, and enhancements.
- Research, troubleshoot, and resolve complex core system and integration issues.
- Identify root causes and drive issues through successful resolution.
- Analyze data to identify discrepancies, trends, processing issues, and opportunities for improvement.
- Manage vendor support cases and coordinate issue resolution with Jack Henry and third-party providers.
- Design, develop, and optimize jobs, reports, letters, and automated processes.
- Evaluate business processes and recommend automation and workflow improvements.
- Partner with business units to understand operational needs and translate them into effective technical solutions.
- Identify opportunities to improve employee efficiency and enhance the member experience through technology.
- Support SymXchange and integrations with third-party applications.
- Troubleshoot interfaces, data feeds, APIs, web services, and file transmissions.
- Support PowerFrame Docs and microapps implementations and ongoing administration.
- Assist with new technology deployments, product implementations, and system enhancements.
- Maintain documentation for system configurations, procedures, jobs, integrations, and operational processes.
- Provide training and technical guidance to end users and business units.
- Participate in disaster recovery and business continuity planning and testing.
- Ensure compliance with security requirements, operational standards, and regulatory guidelines.
Benefits
- collaborative environment where innovation, teamwork, and continuous improvement are valued and encouraged.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
