Senior Operational Excellence Lead
About The Position
This role is for a transformation-driven professional passionate about reimagining how organizations operate at scale, thriving at the intersection of strategy, innovation, and execution. As an Operational Excellence Lead, you will be a key driver of business transformation within a high-impact, globally connected team. The core of this role involves designing and shaping new operating models for areas like fast follow and facility schemes, reimagining how these critical commercial insurance structures function end-to-end, and setting the standard for their global scale. This position is at the heart of evolving underwriting operating models, enabling the organization to operate smarter, faster, and more effectively. You will lead strategic change initiatives, challenge the status quo, and collaborate across Lines of Business, Integrated Platforms, and Global Functions to design fit-for-purpose operating models that balance local market needs with global consistency. Additionally, you will champion digital innovation, including GenAI, to unlock new levels of productivity and deliver measurable, sustainable business impact. This is a high-visibility, high-influence position for someone energized by complexity, motivated by outcomes, and committed to shaping the future of global organizational operations.
Requirements
- Deep understanding of the commercial insurance market, including fast follow and facility operating models, with the ability to apply this knowledge to drive relevant and impactful operational change.
- Proven ability to lead and execute projects end-to-end, managing scope, stakeholders, timelines, and deliverables in complex, cross-functional environments.
- Comprehensive knowledge of end-to-end underwriting operating models, with experience identifying inefficiencies and designing solutions that enhance performance and compliance.
- Strong expertise in digital innovation and transformation, including familiarity with emerging technologies and the application of tools such as GenAI to drive productivity and business value.
- Demonstrated ability to motivate, engage, and align diverse stakeholders, building trust and consensus across functions, geographies, and seniority levels.
Nice To Haves
- Experience working within an agile operating model, with the ability to apply agile principles to drive iterative and adaptive transformation.
- A strong background in business and service design and/or business consulting, bringing structured problem-solving and human-centered design thinking to operational challenges.
- Familiarity with Lean or other operational excellence methodologies.
- Exposure to data analytics and the use of data-driven insights to support transformation decisions.
- Experience in capability building, including the development of training materials, frameworks, or knowledge-sharing tools.
- A track record of delivering change in regulated industries, with an understanding of compliance and risk considerations.
Responsibilities
- Champion digital innovation and adoption, including the integration of GenAI and emerging technologies to enhance productivity and deliver measurable business impact.
- Lead end-to-end transformation initiatives, designing and implementing operating models that balance global consistency with local market needs.
- Drive operational rigor and efficiency by identifying process gaps, designing solutions, and embedding best practices across the organization.
- Manage and execute complex projects from inception through to delivery, ensuring milestones, timelines, and quality standards are consistently met.
- Engage and align senior stakeholders across Lines of Business, Integrated Platforms, and Global Functions to build consensus and drive change.
- Analyze and optimize underwriting operating models, identifying opportunities to enhance service differentiation, compliance, and user experience.
- Monitor and report on transformation outcomes, using data-driven insights to track progress, demonstrate value, and inform strategic decisions.
- Collaborate across geographies and functions to ensure initiatives are inclusive of diverse market needs and deliver consistent global impact.
Benefits
- Total compensation approach considering base pay, short- and long-term incentives, and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
