Senior Operation Manager / Squad Lead with German (m/f/d)
About The Position
Deutsche Telekom IT Solutions Slovakia is seeking an experienced Senior Operations Manager / Squad Lead for operations, primarily responsible for Change Management, Patch & Release Management, and Capacity Management. The role involves leading a squad of approximately 13 team members, with overall ownership for service steering, operational excellence, quality governance, and continuous improvement initiatives within the service domain. This position requires a blend of people leadership, customer engagement, strategic planning, and operational execution. The Squad Lead will serve as the main point of contact for customers and stakeholders, ensuring service quality, driving performance improvements, identifying optimization opportunities, and contributing to the long-term development of the operational service landscape.
Requirements
- Several years of experience in IT Operations, Managed Services, or Service Delivery.
- Proven leadership experience managing operational teams (approx. 10-15 employees).
- Strong knowledge of Change Management, Patch & Release Management, Capacity Management, and ITIL-based processes.
- Experience in customer-facing roles and stakeholder management.
- Proven track record in service improvement, operational excellence, and process optimization.
- Experience with KPI management, SLA governance, and service reporting.
- Strong analytical, communication, and problem-solving skills.
- German: C1 or higher (mandatory).
- English: B2 or higher.
Responsibilities
- Lead a squad of approximately 13 team members.
- Take overall ownership for service steering, operational excellence, quality governance, and continuous improvement initiatives across the respective service domain.
- Serve as the primary point of contact for customers and stakeholders.
- Ensure service quality.
- Drive performance improvements.
- Identify optimization opportunities.
- Contribute to the long-term development of the operational service landscape.
- Manage Change Management, Patch & Release Management, and Capacity Management.
Benefits
- Attractive and extensive work-life balance portfolio
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work – life balance
- Variable part of salary
- Other financial benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
