Senior Onboarding Specialist
About The Position
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. The Strategic Accounts team at ClassPass shapes the vision, growth, and success of our most important partners. In this role, you’ll lead onboarding for enterprise partnerships across fitness, wellness, food and beverage, and entertainment in North America. You’ll collaborate closely with Sales and the account team to ensure seamless handoffs, strong knowledge transfer, and launches that set partners up for long-term impact.
Requirements
- 4+ years of experience in an external-facing role, ideally at a B2C or B2B technology company, marketplace business, or high-growth startup
- Experience managing complex partner, client, or customer onboarding with multiple internal and external stakeholders
- Strong project management skills, including managing competing priorities and time-sensitive deadlines across multiple launches
- Ability to work autonomously, exercise sound judgment, and move work forward with limited oversight
- A sales-minded onboarding approach, balancing urgency with a strong partner experience and driving adoption quickly after launch
- Demonstrated ability to improve operational efficiency by streamlining workflows and building scalable processes
- Clear, concise written and verbal communication skills, including comfort communicating with senior-level audiences
- Collaborative, solutions-oriented working style, with the ability to build relationships and drive accountability across stakeholders
Responsibilities
- Own end-to-end onboarding for assigned strategic and national accounts, guiding each partner from signed deal to a successful ClassPass launch
- Drive a pipeline of partner launches with clear timelines, strong follow-through, and consistent partner and internal communication
- Serve as the primary post-signature partner contact, maintaining momentum from the sales process and delivering a high-quality onboarding experience
- Translate partnership terms, operational requirements, and technical setup needs into clear onboarding plans and actionable internal workflows
- Coordinate cross-functionally with teams including Marketing, Product, and Business Operations to capture partner-specific needs and execute accurately
- Create and maintain partner-facing onboarding materials (for example, webinar decks, launch trackers, FAQs, enablement resources, and training content)
- Keep onboarding status, requirements, risks, and next steps clearly documented through request forms, reporting, and Salesforce hygiene
- Identify recurring blockers and process gaps, and help build scalable templates, documentation, and best practices that improve speed, quality, and consistency
Benefits
- performance bonus
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
