Senior On-Site Service Specialist

Ricoh•Bloomfield, CT

2d•Onsite

About The Position

The Senior On-Site Services Specialist provides mailroom, copy/print, shipping/receiving, document management, and general office support services at a customer location. This role ensures efficient daily operations, delivers excellent customer service, and supports office functions including meeting setup, reception coverage, and light facility support.

Requirements

High school diploma or GED required.
1–2 years of experience in office services, mailroom, print/copy center, customer service, or related field.
Proficiency with Microsoft Office applications.
Valid driver's license may be required.

Nice To Haves

Experience with shipping/receiving, copy/print equipment, or records management preferred.
Knowledge of mail, shipping, and records management processes preferred.
Strong customer service and communication skills.
Ability to troubleshoot equipment and resolve routine issues.
Organized with strong attention to detail.
Ability to work independently and manage multiple priorities.

Responsibilities

Operate high-volume copy, print, scanning, and finishing equipment.
Perform basic troubleshooting, maintenance, and replenishment of office equipment.
Process, sort, distribute, and ship mail, packages, and office supplies.
Handle document scanning, imaging, filing, archiving, and records management.
Respond to customer requests and coordinate service support as needed.
Maintain operational logs, inventory records, and reporting metrics.
Deliver completed projects and materials throughout customer locations.
Support meeting room and conference room setup.
Provide occasional reception, hospitality, and general office support.
Assist with facility moves, light maintenance, and other site-related duties.
Ensure work areas remain organized, stocked, and customer-ready.
Perform other duties as assigned.