Senior On-Site Service Specialist

Ricoh Americas Holdings•Seattle, WA

9d•Onsite

About The Position

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Requirements

Requires high school diploma or GED and 1-2 years of related work experience.
Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Nice To Haves

Some related copy job experience is preferred.
May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
Working knowledge of copier and other related equipment and repair is preferred.
Requires knowledge and understanding of shipping/receiving procedures.
Basis electronics knowledge is preferred.

Responsibilities

May perform Reception services on temporary/occasional basis
Maintains records for management reports and inventories of supplies needed.
Calculates charges for jobs performed and maintains logs and may generate reports.
Responds to and coordinates all service calls required by customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
May travel between customer's buildings.
Answers customer questions regarding status or feasibility of job requests.
Performs duties related to the shipping of materials.
Performs duties related to the receiving of materials.
May perform meeting room and conference room set ups.
May perform building occupant moves within assigned facilities.
May perform light maintenance, and cleaning duties as assigned.
Perform shipping, receiving and dock work in a mailroom type environment
Uses all copier equipment, calculator, fax machine, postage meter and some PC.
Performs filing duties, which may include purging' and archiving old documents.
Understanding of Ricoh Services Portfolio & Technology
Ensures data for Ricoh MOR, SPG and job logs are captured
Performs other duties as assigned.