Senior Office Services Associate

RR Donnelley•Los Angeles, CA

3d•Onsite

About The Position

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. This role involves utilizing appropriate logs for all office services work, ensuring job tickets are properly filled out, and performing tasks in reprographics, mail, and intake functions according to established procedures. The associate will follow procedures to run jobs in proper order, communicate with supervisors or clients on job or deadline issues, and meet contracted deadlines for accepting, completing, and delivering all work. Troubleshooting basic equipment problems, prioritizing workflow, and performing Quality Assurance are also key responsibilities. The role requires loading machines with paper and toner, answering phones and emails, placing service calls, and interacting with clients. Adherence to company policies and cost-efficient use of equipment and supplies is expected. This position may also involve training new Office Services Associates.

Requirements

High school diploma or equivalent.
Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude

Responsibilities

Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Performs Quality Assurance on own and work of others.
Load machines with various paper, toner, supplies.
Answer telephone, emails, and place service calls when needed.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
May train new Office Services Associates.