Senior Office Manager

Johnson Brothers • San Antonio, TX

9d

About The Position

Johnson Brothers is seeking an experienced, people-focused Senior Office Manager to lead the Office team and help ensure customer and internal interactions reflect the company’s commitment to quality, accuracy, and care. The role oversees the Office team and provides leadership, training, and day-to-day guidance so the team delivers responsive, accurate, and friendly support.

The Senior Office Manager works closely with Commercial and Operational leadership to support consistent administrative practices, document and roll out improvements, and manage administrative costs. The role also oversees Customer Service and Accounts Receivable personnel, develops team members, manages performance when needed, tracks service metrics, and supports a positive company culture across departments. Employment is regular and full-time.

Requirements

• At least 5 years of experience in office management and team leadership.
• Ability to coach, develop, and motivate a team in a fast-paced environment.
• Excellent communication, problem-solving, and relationship-building skills.
• Strong understanding of customer service software, databases, and reporting tools.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Strategic thinking, including the ability to identify improvements and lead change effectively.
• Customer-focused mindset and a passion for delivering great service.

Responsibilities

• Supervise, lead, and mentor staff, including prioritizing and assigning work and developing customer service, professionalism, individual skills, and teamwork.
• Work with Commercial and Operational leadership to ensure administrative practices are followed, providing support and guidance as needed.
• Partner with Commercial and Operational leadership to document and roll out improved ways of working or guidelines to improve efficiency and customer experience.
• Oversee administrative costs, including supplies, overtime, and planning and assisting with meetings and events; process appropriate vendor billbacks when applicable.
• Oversee Customer Service and Accounts Receivable personnel, delegate daily, weekly, and monthly tasks, and ensure cross-training and coverage for key tasks.
• Lead talent development and performance management for office team members as needed.
• Track service metrics such as response times and first-contact resolution, and resolve escalated customer service issues.
• Identify customer concerns and escalate them to appropriate personnel to ensure timely resolution.
• Hold one-on-one meetings with staff to discuss goals, recognize achievements, and identify development areas.
• Partner with other leaders to build a positive company culture and foster cross-departmental relationships.
• Retain and store records in accordance with the Company Records & Retention Policy.
• Perform other duties as determined by business needs.

Benefits

• Comprehensive medical, dental, and vision benefits for eligible team members and dependents.
• Life insurance.
• Health savings and flexible spending accounts.
• 401(k) with employer match.
• Short-term disability coverage.
• Company-paid long-term disability insurance.
• Paid time off (PTO) plans.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed