Senior Office Assistant (HHSA) - Extra Help

County of Napa•Napa, CA

About The Position

Napa County Behavioral Health provides services and support to individuals and families seeking mental health and substance use recovery services. The division connects people with appropriate services, resources, and care to improve community well-being. The Extra Help Senior Office Assistant provides clerical, administrative, and operational support to Behavioral Health programs, including Mental Health Access and Substance Use Recovery Services (SURS). The role is bilingual Spanish and requires the ability to speak, read, and write in Spanish. This recruitment is intended to fill one extra-help vacancy. Extra Help assignments have limited benefits, and extra-help employees are not eligible for promotional opportunities available to regular part-time and full-time employees. The ideal candidate is organized, detail-oriented, professional, and customer-service oriented, with strong communication and interpersonal skills. The ability to maintain confidentiality, manage competing priorities, exercise sound judgment, and work effectively with people from diverse backgrounds, including those experiencing challenging circumstances, is essential.

Requirements

Three years of significant, directly related, and progressive general clerical experience.
Education equivalent to completion of the twelfth grade, supplemented by specialized clerical training.
Ability to speak, read, and write in Spanish; applicants must pass a bilingual Spanish Level I (Oral) and Level II (Written) exam.
Maintain any license, certification, or registration required for the position in active and good standing status throughout employment.
Certain positions assigned to this class may require a valid California Driver's License.
Maintain confidentiality, manage competing priorities, exercise sound judgment, and work effectively with individuals from diverse backgrounds.
Strong communication and interpersonal skills; organized, detail-oriented, professional, and customer-service oriented.

Responsibilities

Greet and assist clients.
Answer and direct telephone calls and take messages.
Schedule and coordinate appointments.
Check clients in for services and provide information about program procedures and available resources.
Process and organize documents.
Enter and verify client information in electronic health record systems.
Maintain accurate records and route information to appropriate staff.
Communicate with clinical staff and community partners to support timely access to services and efficient program operations.
Assist with calendar management, meeting coordination, and other administrative functions as needed.