Senior Occupancy Planner

JLL•Richmond, VA

8d•Hybrid

About The Position

JLL is seeking a talented Senior Occupancy Planner to join their team. This role involves partnering with end users to develop innovative space solutions, ensuring consistent delivery of planning services, and managing/reporting occupancy data in alignment with workplace programs and strategy. The Senior Occupancy Planner will operate within a dynamic culture, utilizing expertise in occupancy strategy and collaborative workplace practices to recommend multiple solution options for complex occupancy problems. This position is based in Richmond, Virginia, and is a hybrid role requiring 3 days onsite each week.

Requirements

Bachelor's degree in Business, Real Estate, Architecture, Interior Design, or related field.
5 to 7 years of strategic-level work experience in occupancy or space planning, including interior office planning or move/project management in a corporate real estate setting.
Demonstrated critical thinking and problem-solving abilities.
Experience with change management and executive engagement, showcasing the ability to impact and influence senior leadership effectively.
Strong presentation skills and the ability to communicate complex ideas effectively to both technical and non-technical audiences.
Demonstrated executive presence and the ability to build credibility with senior leadership and clients.
Excellent written and verbal communication skills, with the ability to tactfully deliver difficult messages and tailor information to the audience.
Self-motivated, with the ability to work independently and collaboratively in building relationships and interacting effectively with business partners.
Comfortable with frequent or rapid change, adaptable to shifting priorities.
Effective time management skills, with the ability to organize and prioritize deliverables and workload.
Willingness to embrace change and explore new methods and approaches in occupancy planning.
Ability to leverage data and analytics to drive insights and support compelling stories for strategic decision-making.
Demonstrated consistency in values, principles, and work ethic, with a commitment to providing exceptional client service.
Advanced proficiency in MS Office (Excel, PowerPoint, and Word), including the ability to perform data analysis using pivot tables and complex formulas.
Quick to learn and master client-specific programs.
Proficiency in Google Workspace and Adobe Acrobat.
Proficiency in AutoCAD for test fit option development (Intermediate to advanced proficiency preferred).
Proficiency in CAFM/IWMS database systems such as FMS, Manhattan, Tririga, Archibus, or similar (Intermediate to advanced proficiency preferred).
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Build strong relationships with end users, understanding their business needs, workflows, and processes to facilitate solution development for planning issues.
Apply best-in-class knowledge and ideas from other clients and external research to inform client solutions and recommendations.
Deliver compelling presentations to stakeholders and clients, demonstrating strong executive presence and communication skills.
Utilize strong interviewing and listening skills to interpret and translate customer's stated business needs into space requirements/scope.
Adapt flexibly to rapidly changing business needs, effectively resolving new requirements and scope challenges.
Apply critical thinking to dynamically address planning challenges, ensuring thoughtful and well-rounded solutions.
Engage effectively with executive management, demonstrating the ability to navigate and influence at senior levels.
Manage change effectively, anticipating impacts and facilitating smooth transitions for end-users and stakeholders.
Be open to domestic travel as required.
Apply advanced expertise in workplace design principles, including agile methodologies, design thinking, and flexible/collaborative workplace concepts, to develop innovative and highly functional space designs.
Develop and execute comprehensive business programming and restack strategies, optimizing space utilization and enhancing operational efficiency through allocation plans, adjacency diagrams, test fits, migration plans, and move sequencing.
Employ creative and analytical thinking to identify multiple solution options for complex occupancy challenges, such as M&A, rapid growth, consolidations, and economic disruptions, ensuring adaptable and scalable strategies.
Utilize bottom-up and top-down headcount projections to accurately forecast future space demand over a one to three-year horizon, proactively planning space and resources.
Develop compelling business cases for real estate actions by integrating various factors, such as business requirements, client programs/initiatives, timelines, lease options, current space availability, and projected future demand.
Aggregate, analyze, and present data to derive actionable insights that tell compelling stories and inform recommendations for effective decision-making.
Utilize advanced Excel skills, including pivot tables, data analysis, and complex formula creation to support space planning and reporting needs.
Deliver visually appealing and impactful presentations, presenting findings and recommendations in comprehensive and persuasive formats to stakeholders and clients.
Deeply understand building data, organizational data, and occupancy metrics at various levels, such as campus, metro, or regional, delivering comprehensive reports and insights to inform strategic decision-making.
Continuously evaluate, monitor, and report on cost-saving initiatives and value-added contributions, using data-driven analytics to enhance operational efficiencies and achieve monetary and qualitative outcomes.
Manage space allocations and ensure data accuracy, performing quarterly data and drawing audits, utilizing the CAFM/IWMS database.
Streamline and oversee conference room restriction programs across multiple sites.