Senior Observability Automation Engineer

Q2 • Austin, TX

3d • Hybrid

About The Position

This role is unique as it focuses on building the 'factory' that builds the product and the systems that detect issues, rather than working on a specific product feature. The engineer will be responsible for solving ambiguous business problems end-to-end, from understanding the problem to prototyping, architecting, socializing, building, and operationalizing solutions. The work is central to the company's reliability and impacts the entire organization. The role involves full-stack development, independent work, and ownership of shipped products. It is for individuals who prefer building foundational systems rather than optimizing small components over long periods.

Requirements

• Typically requires a Bachelor’s degree in Computer Science, Information Systems, or a related field and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience
• Expertise in software development and system integration for observability platforms
• Advanced proficiency with monitoring frameworks and analytics tools
• Proficient in at least one of the following languages C# (preferred) / Go
• Able to consume and develop RESTful API web services
• Extensive experience in cloud infrastructure and DevOps toolchains
• Strong understanding of infrastructure as code and event-driven automation
• Proven track record designing observability systems in high-growth environments
• Ability to lead complex cross-team initiatives and deliver scalable results
• Experience with Linux and Windows scripting, including Bash/Perl/Python and PowerShell
• Experience with graphing and analytics tools (Grafana/Splunk)
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Translate business into solutions — turn ambiguous business needs into architected, detectable, automatable systems — from whiteboard to prototype to production.
• Extend our agentic AI platform — develop and grow our proprietary, cloud-hosted AI platform — including locally self-hosted models — that powers observability and automated issue detection across the organization.
• Architect at enterprise scale — design 24/7, cross-region-resilient, business-critical tooling used by teams across the company.
• Work across the organization — partner with other principal engineers, support, security, and platform teams to map how systems integrate (CRM / case data, endpoint and security telemetry, cloud infrastructure) and design for the real world environment.
• Modernize high-risk pathways — re-architect legacy apps and processes into secure, controlled, self-service tooling with the right guardrails built in.
• Own it end to end — including light, event-driven on-call for what you build.
• Architect and implement enterprise-level observability automation solutions.
• Lead design and integration of cross-environment telemetry data.
• Develop resilient data collection and analytics pipelines.
• Build self-service monitoring frameworks for internal teams.
• Oversee CI/CD pipeline integration for observability tooling.
• Collaborate with cloud, infrastructure, and development teams to drive performance visibility.
• Lead performance tuning and incident resolution related to observability systems.
• Contribute to security and compliance practices across observability tools.
• Support, maintain, and resolve problems for custom features in live production systems, with occasional on call availability.

Benefits

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Senior