Senior Nurse Navigator - Ambulatory Clinic

City of Hope•Irvine, CA

5d•Hybrid

About The Position

City of Hope is seeking a Senior Nurse Navigator to support its Ambulatory Outpatient Clinic at the Lennar Foundation Cancer Center. The role provides personalized guidance to new patients as they understand and navigate treatment plans, coordinates care and referrals following initial visits, and ensures follow-up appointments are scheduled as patients begin chemotherapy. The Nurse Navigator works closely with physicians and clinic staff across specialties, communicating with the care team on the patient’s behalf. The role may support 2–4 physicians. The position is hybrid, with four days in the clinic and one remote day. The listed schedules are Monday through Friday, 8:00 a.m.–4:30 p.m. and/or 9:00 a.m.–5:30 p.m. Multiple positions are available.

Requirements

Bachelor’s degree in nursing.
Five years of professional nursing experience, including three years of ambulatory oncology experience.
Registered Nurse license in the State of California.
Obtain one of the following certifications within one year of hire: OCN, AOCN, ONN-CG, or AOCNP.

Responsibilities

Facilitate new patients’ entry into the healthcare system and triage them to appropriate services, including Breast, Gynecology, Medical Oncology, and GI.
Assist with determining and assessing required medical records, imaging, and pathology to expedite new patient visits, and review records upon receipt.
Provide all new patient education before the first visit.
Assist new patients with completing required documents and may participate in completing nursing new patient intake documentation.
Respond to in-basket messages.
Assess and address patient care barriers.
Provide ongoing education, resources, and internal and external referrals.
Serve as the primary contact for patient issues related to care coordination.
Routinely interact with the care team to address patient questions and care coordination concerns.
Facilitate shared decision-making by ensuring patients are informed of treatment risks and benefits and integrating their values and practices into treatment decisions.
Promote advance care planning with patients as appropriate.
Track and monitor diagnosis and treatment information, outcomes, and patient contacts to measure and improve quality of care for individuals and patient populations.
Provide safe, courteous, accountable, efficient, and innovative service to patients, caregivers, colleagues, and other stakeholders.
Meet with patients via telehealth and/or in person as needed.
Maintain current knowledge of the oncology field and pursue professional growth through educational programs, professional affiliations, current literature, in-service meetings, and workshops.
Use the electronic medical record proficiently to document care.
Consistently document all assigned patient touchpoints.
Provide reports and organize data as requested.