Senior Newline Relationship Manager

Fifth Third Bank • New York, NY

1d • $121,900 - $262,100

About The Position

The Senior Newline Relationship Manager is responsible for profitable business development and monitoring the quality of a large portfolio of companies in the bank’s Newline vertical. The role focuses on growing relationships that use Newline money movement services and technology, including sponsorship services, instant payments, and API connectivity. Relevant client sectors include payroll, payment aggregators and facilitators, merchant acquirers, card issuers, bill payment providers, and other companies with client-facing payment products.

The manager develops trusted-advisor relationships with senior client executives and coordinates with One Bank partners on strategies for large, complex clients and prospects. The position applies payments-industry, treasury, credit, commercial-product, and financial-analysis knowledge to develop comprehensive treasury and embedded-payment solutions. It also involves participation in industry and community activities, client relationship management, credit monitoring, and risk management. There are no formal supervisory responsibilities, though the role is expected to guide Commercial RM I and II.

Requirements

• At least 10 years of commercial banking experience.
• Formalized commercial banking training or equivalent payment-industry experience.
• Strong understanding of the payments industry, faster payments, and the Newline industry.
• Strong business acumen, including detailed financial-statement analysis and understanding of accounting principles.
• Thorough knowledge of commercial banking, treasury management, and financing options.
• Ability to assess client needs and profitability drivers and optimize financial solutions for corporate and personal life cycles.
• Strong presentation and communication skills, including face-to-face negotiation experience.
• Ability to identify business issues, problems, and opportunities and develop relevant options to achieve desired outcomes.
• Ability to explore options with prospective clients, existing buyers, and centers of influence before recommending solutions.
• Ability to influence client decisions on strategy and product solutions and engage in joint business planning with internal partners and buyers.
• Ability to determine tasks, resources, and project requirements and define roles and responsibilities.
• Ability to identify relationships that should be initiated or improved to achieve business goals and meet client needs.
• Ability to work in a team-based sales environment.
• Proficiency in Microsoft Office software.
• Regional and local travel.

Nice To Haves

• Bachelor’s or master’s degree in business, such as business administration, finance, or accounting, or equivalent work experience.
• At least 9 years of relationship account-management experience.
• Underwriting experience.
• Familiarity with prospecting and CRM sales tools.

Responsibilities

• Develop profitable new client relationships and grow long-term relationships by using centers of influence, existing clients, referral sources, and internal partners.
• Work with product partners and implementation teams to qualify and price embedded-payment opportunities and communicate implementation requirements.
• Attend community and industry forums, conferences, and meetings to expand networks and referral sources and keep current on industry trends and competition.
• Analyze clients and prospects with One Bank partners and develop tailored relationship strategies.
• Plan and conduct relationship strategy reviews with internal business partners and client trusted advisors.
• Manage customer relationships to maximize opportunities for the bank while considering risk and customer needs.
• Meet with customers regularly to strengthen trusted-advisor relationships and ensure business needs are met.
• Lead and coordinate client-facing activities, including credit support, treasury management, and capital markets.
• Use the bank’s CRM system for client activity, call reports, and pipeline management, and reinforce its use with internal partners.
• Apply consultative selling skills, commercial playbook principles, and call-reporting plans to improve the client experience.
• Analyze financial information and identify questions relevant to credit requests.
• Partner with Portfolio Managers and Credit Officers on credit requests and follow portfolio-management guidelines.
• Monitor customer financial performance, condition, and industry trends to assess credit exposure and appropriate pricing.
• Provide guidance to Commercial RM I and II.
• Identify, assess, manage, monitor, and report risks while following bank policies and procedures.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior