Senior Network Technology Support

AT&T•Dallas, TX

3d•Onsite

About The Position

The Senior Wireless Design & Consulting Engineer serves as a lead technical consultant responsible for enterprise Wi-Fi architecture, RF engineering, wireless design, customer advisory services, and technical leadership. This role partners directly with customers, sales teams, project managers, and implementation teams to develop wireless solutions that meet business, operational, and performance objectives. The engineer is responsible for conducting RF assessments, producing validated wireless designs, creating Bills of Material (BOMs), guiding implementation teams, and serving as a trusted subject matter expert throughout the project lifecycle.

Requirements

3+ years of experience performing wireless engineering, RF design, wireless consulting, site surveys, or enterprise network architecture.
Demonstrated expertise in: RF Engineering, Wireless Design, Ekahau, Cisco Meraki, Aruba Central, Juniper Mist, Ruckus, WLAN Optimization, TCP/IP Networking, Routing and Switching, Network Security
Experience leading wireless design and implementation projects.
Experience developing Bills of Material (BOMs) and customer design deliverables.
Strong customer-facing consulting and presentation skills.
Strong verbal and written communication skills.
Ability to independently lead technical initiatives and customer engagements.
Ability to serve as a technical mentor and escalation resource.
ECSE Design (Ekahau Certified Solutions Engineer)
CWDP (Certified Wireless Design Professional)
CWNA (Certified Wireless Network Administrator)
Bachelor’s degree (BS/BA) desired.
3+ years of related experience.
Certification is required in some areas.

Nice To Haves

Cisco Meraki Solutions Specialist (CMSS)
CWNP Certification
CCNP Enterprise
Aruba Professional Certifications
Juniper Professional Certifications
Ruckus Professional Certifications
Hospitality Wi-Fi design and consulting experience.
SD-WAN design and deployment experience.
Python, Ansible, or network automation experience.
Enterprise network architecture experience.
Managed services consulting experience.
Experience supporting multi-vendor wireless networking environments across large-scale enterprise deployments.

Responsibilities

Serve as the primary wireless engineering consultant for customers.
Lead customer discovery sessions and technical design workshops.
Translate business requirements into scalable wireless architecture solutions.
Present technical recommendations, risks, assumptions, and remediation plans.
Provide technical leadership during pre-sales and delivery engagements.
Support account teams and customer-facing solution development efforts.
Act as a trusted advisor for wireless networking technologies and best practices.
Conduct predictive and on-site RF site surveys.
Perform wireless coverage, capacity, interference, and spectrum analysis.
Develop enterprise WLAN designs using Ekahau and industry best practices.
Produce wireless design packages and engineering deliverables.
Create Bills of Material (BOMs) and deployment recommendations.
Design wireless solutions supporting hospitality, enterprise, healthcare, retail, and managed services environments.
Validate design integrity prior to implementation.
Conduct post-installation RF validation and performance optimization.
Define wireless engineering standards, methodologies, and best practices.
Lead troubleshooting efforts for complex wireless and networking issues.
Perform root cause analysis for chronic and critical service issues.
Mentor engineers and provide technical guidance.
Review and approve engineering designs and implementation plans.
Serve as the technical escalation point for advanced wireless design and performance issues.
Drive engineering standards, process improvements, and operational efficiencies.
Oversee implementation and turn-up activities.
Review deployment readiness and validation plans.
Support customer acceptance testing and solution validation.
Ensure engineering standards are maintained throughout project delivery.
Coordinate remediation efforts related to implementation issues and design deviations.
Develop and maintain wireless design standards, templates, and methodologies.
Produce engineering documentation and customer-facing deliverables.
Maintain design repositories and knowledge documentation.
Review and approve final as-built documentation.
Ensure consistency and quality across engineering deliverables.
Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone