Senior Network Technician
About The Position
We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network migration initiative within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations. The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.
Requirements
- 3–5 years of experience in hardware and network support
- Strong troubleshooting experience with desktops, laptops, and network-connected devices
- Understanding of wireless networking and wireless device connectivity
- Experience troubleshooting wired and wireless network issues
- Strong customer service and interpersonal communication skills
- Ability to accurately document technical issues and resolutions
- Excellent organizational and time management skills
- Ability to work independently and remain active throughout campus environments
- Strong work ethic and attention to detail
- Proficiency with Microsoft Office Suite in both Windows and Mac environments
Nice To Haves
- CompTIA Network+ Certification
- CCNA Certification
- Experience working in healthcare, higher education, or research environments
Responsibilities
- Conduct wired network surveys and document workstation environments across campus
- Support migration of desktops, laptops, and network-connected devices
- Perform wireless surveys and assist with wireless connectivity troubleshooting
- Provide post-migration technical support to staff and administrators
- Diagnose, document, and resolve hardware, software, and network-related issues
- Troubleshoot wired and wireless network access and connectivity problems
- Monitor, manage, and update tickets within the ticketing system
- Provide in-person deskside support for hardware and software issues
- Follow up on completed tickets to ensure customer satisfaction
- Support Microsoft Office applications in both Windows and Mac environments
- Build positive relationships with end users while delivering white-glove support
- Maintain professionalism when supporting frustrated or escalated users
- Participate in campus-wide walkthroughs, surveys, and migration activities
- Perform additional job-related duties as assigned
Benefits
- Competitive salaries
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
