Senior Network Operator

Gainwell Technologies LLC•Rancho Cordova, CA

11d•$80,000 - $114,300•Hybrid

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Your role in our mission Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting. Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process. Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling. Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively. Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues. Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions. Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC). Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration. Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks. Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning. Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services. Participate in incident response and root cause analysis for network-related issues. Assist in network architecture planning, upgrades, and capacity management. Ensure compliance with security policies, operational procedures, and industry best practices. Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates. Make recommendations for hardware upgrades and research new hardware solutions.Coordinate and implement hardware / software maintenance with our customers and application teams. Support and participate in disaster recovery drills, backups, and recovery. Participate in an on-call rotation to provide support for both client needs and business operations. Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.

Requirements

Proven experience with Palo Alto firewalls and cloud-based security management (Strata Cloud).
Strong hands-on experience with Cisco networking technologies (routers, switches, FTDs, FMC).
Knowledge of F5 Big-IP Load Balancers, including advanced configuration and troubleshooting.
Proficient in SolarWinds network monitoring tools and basic scripting (SWQL, PowerShell, or similar) for automation.
3-5 years of Cisco system administration experience in a production environment.
Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.).
Strong problem-solving skills and ability to work independently or as part of a team.
Client focused with excellent communication and documentation skills.
Willing to accept on-call responsibilities for network support.
General working knowledge of Linux variants and Windows Servers.

Nice To Haves

Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.

Responsibilities

Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.
Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.
Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
Participate in incident response and root cause analysis for network-related issues.
Assist in network architecture planning, upgrades, and capacity management.
Ensure compliance with security policies, operational procedures, and industry best practices.
Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates.
Make recommendations for hardware upgrades and research new hardware solutions.
Coordinate and implement hardware / software maintenance with our customers and application teams.
Support and participate in disaster recovery drills, backups, and recovery.
Participate in an on-call rotation to provide support for both client needs and business operations.
Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.