Senior Network operation Analyst - Cisco

Accenture•Mississauga, ON

1d•CA$25 - CA$49•Hybrid

About The Position

The Advanced Technology Centers (ATCs) are the engine for reinvention in clients' transformation journeys. Powered by over 255,000 people across 24 countries, ATCs provide seamless access to industry insights and innovative technology solutions. The Network within ATCs provides geographic diversity, greater resilience, and access to deep industry knowledge, the latest in Gen AI solutions, and tech expertise globally. This role offers an opportunity to shape boundaryless career paths in a collaborative team of experts, solving complex client challenges.

Requirements

Bachelors degree in related field.
Over 2-3 years of experience in key routing and switching concepts (such as but not limited to trunking, ether-channel, BGP, IS-IS, L2 Security Concepts, VRFs).
Familiarization with the following concepts/technologies: DDI, Virtualization, SD-WAN, SD-Access, WLAN administration, SASE, and SD-DC.
Strong written and verbal communications with the ability to convey complex technical concepts to a nontechnical audience.
Eligibility for Reliability Security Clearance (resided in Canada for the past five years).
Current Cisco CCNP Enterprise or equivalent (CCIE is a plus).

Nice To Haves

CCIE certification

Responsibilities

Act as a level 3 engineer supporting a client with global operations.
Advise the client in complex issues and architectural recommendations.
Mentor junior staff.
Implement SD-WAN, remote access, and hybrid connectivity (IPSec/SSL, MPLS, ExpressRoute/Direct Connect).
Automate configuration and compliance checks with Ansible/Python.
Manage golden configs and CI pipelines.
Lead P1/P2 network incidents.
Perform packet captures and drive Root Cause Analysis (RCA) with corrective actions.
Define monitoring KPIs, telemetry, and synthetic tests.
Maintain runbooks and topology diagrams.
Collaborate with Cloud/Security teams on service onboarding and resilience patterns.
Support Disaster Recovery (DR) testing.
Ability to work shifts/on-call.
Comfort working on-site in high-security environments.
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
Work includes L2/L3 support including advanced and expert troubleshooting of Data Network Technologies.
Work with cloud architects and infrastructure teams to evaluate application and technology landscape.
Understand cloud and network best practices combined with guiding principles.
Adapt existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understand the strategic direction set by senior management as it relates to team goals.
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.