Senior Network Observability Engineer

St. Jude Children's Research Hospital•Memphis, TN

23h•$94,640 - $169,520

About The Position

The Enterprise Network Team is building out proactive observability across a large, multi-site network. This role owns visibility into network health, performance, and availability, turning raw telemetry into actionable insight before problems hit patients, staff, or research systems.

Requirements

Bachelor's degree in Computer Science, Engineering, Business or related field of study required.
Four (4) years of IT experience with experience in infrastructure operations and engineering environments.
Experience in infrastructure design, systems analysis, and security management.
Some experience working with commercial models around infrastructure capacity procurement.
Experience in customer service and vendor management.
Some experience in business stakeholder engagement and management.

Nice To Haves

Master's degree preferred.
Hands-on experience with at least one of StatSeeker, ThousandEyes, SolarWinds, LogicMonitor, or similar preferred.
Strong understanding of SNMP, NetFlow/IPFIX, streaming telemetry, and syslog architectures preferred.
Experience with Azure Event Grid or similar event routing/messaging services preferred.
Deep understanding of Cisco routing/switching, with comfort working across Catalyst, Nexus, and NDFC environments preferred.
Experience integrating network systems with ITSM platforms like ServiceNow preferred.
Familiarity with healthcare or other high-availability environments preferred.
CCNP or equivalent certification preferred.
Proven performance in earlier role/comparable role.

Responsibilities

Design and maintain observability pipelines across StatSeeker, ThousandEyes, Cisco Catalyst Center, and NDFC.
Build dashboards and alerting that surface SLA breaches, capacity trends, and anomalies across the network.
Correlate telemetry across the network stack (Catalyst, Nexus, F5, ISE, BlueCat) into a single operational picture.
Integrate monitoring data into ServiceNow for auto-ticketing and queue visibility.
Route and process telemetry events using Azure Event Grid to support real-time alerting and downstream integrations.
Develop synthetic monitoring and active testing for key network paths and services.
Lead root cause analysis on major incidents using historical telemetry and trend data.
Establish baselines and thresholds for network performance across sites and platforms.
Document observability standards and mentor the team on interpreting and acting on data.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintains regular and predictable attendance.