Senior Network Engineer (Hybrid)

DMS Vision•Frisco, MA

1d•Hybrid

About The Position

The Senior Network Engineer supports and implements network equipment and software, including firewalls, switches, routers, and load balancers. The role ensures network equipment is properly monitored, patched, backed up, and compliant. Reporting to the Network Manager, the engineer collaborates with IT units on current IT plans, provides technical advice and mentoring to other network engineers, and delivers customer-focused solutions. The role also manages small- to mid-size projects in accordance with IT processes and procedures. The engineer provides onsite and remote support on a 24x7 basis to business customers with critical response-time requirements. Work includes answering service desk calls, urgently analyzing and resolving technical issues, handling escalations, collaborating on team projects, and troubleshooting by phone, onsite, or through remote access. The position also helps secure and manage network infrastructure to protect productivity, mitigate threats, and reduce costs. The role requires travel between facilities to maintain and deploy networking equipment. The position is based in Northampton, Massachusetts, and the posting requests local candidates. It is listed as a hybrid position.

Requirements

At least 8 years of network engineering-related experience, including in-depth experience designing, configuring, and troubleshooting complex networks in a large enterprise environment.
At least 5 years of experience in a senior capacity leading, coordinating, and overseeing complex networking projects through completion.
Hands-on understanding of routing protocols such as EIGRP, OSPF, RIP, and BGP in a mixed environment.
Knowledge and hands-on experience with network infrastructure components, including compute, storage, load balancing, cabling, administration, network management, and monitoring.
Experience with Citrix NetScaler, SolarWinds, Splunk, or Cisco Catalyst Center.
Experience with access control lists, firewalls, VPN technologies, Wi-Fi and enterprise wireless technologies, and other security technologies.
Strong technical knowledge of TCP/IP, VLANs, WANs, routing, and Cisco switching.
Experience with one or more of the following firewalls: Check Point, Cisco, Juniper, or Palo Alto.
Knowledge of AWS network architecture, VLAN technology, VTP, and STP protocols.
Functional knowledge of connecting public and private networks without compromising network stability.
Functional knowledge of cable standards, multimode and single-mode fiber, and proprietary and standard serial communication protocols.
Fundamental knowledge of PCI/PII requirements.
Knowledge of T1, T3, SONET, DWDM, and OC technologies.
Experience with Metro Ethernet, network monitoring and management tools, VoIP, and QoS.
Ability to communicate technical information to technical and non-technical personnel at various organizational levels.
Experience creating and updating network Visio diagrams.
Ability to work collaboratively in an innovative, flexible, and team-oriented environment.
Ability to work calmly and constructively under pressure, meet deadlines, and manage multiple tasks simultaneously.
Ability to adjust to emergencies, program changes, or production requirements.
Knowledge of statistical methods and techniques.
Bachelor's degree in Computer Science or Information Technology, or an equivalent combination of education and work experience.
Must be a local candidate for the Northampton, Massachusetts position, according to the posting.

Nice To Haves

Cisco certifications such as CCNA, CCNP, or CCIE are desired but not required.

Responsibilities

Create and update documentation for network architecture and new installations.
Plan, design, and implement future network equipment installations and perform capacity planning.
Analyze and troubleshoot network infrastructure at a high level.
Work with approved vendors and other state agencies to resolve network-related issues.
Analyze network capacity across designs and existing infrastructure to ensure sufficient throughput.
Work cooperatively and professionally with team members.
Provide technical expertise, direction, and leadership to other team members.
Research and analyze requests for problem resolution.
Follow security standards and directives and ensure network environments comply with them.
Participate in audit compliance efforts, including PCI, and ensure remediation is completed in a timely manner.
Travel between facilities to maintain and deploy networking equipment.
Provide onsite and remote support to business customers, including service desk response, escalated issue resolution, and troubleshooting by phone, onsite, or remote access.
Monitor, patch, maintain compliance for, and back up network equipment.
Manage small- to mid-size projects in accordance with IT processes and procedures.
Perform other related duties as requested by the supervisor.