Senior Network Engineer

The Maven Group • Herndon, VA

28d • Onsite

About The Position

The Senior Network Engineer will be responsible for designing, implementing, and supporting Cisco Unified Communications infrastructure. This includes VoIP, IP telephony, voice, video, and mobility solutions across enterprise and multi-site environments. The role involves administering, monitoring, troubleshooting, and optimizing Cisco Call Manager (CUCM), IP phones, voicemail systems, and related telecommunications platforms. Additionally, the engineer will lead software upgrades, deployments, and enhancements for Cisco Unified Communications products, ensuring system performance and reliability. Analyzing call flows and call detail records (CDRs) to resolve complex voice and network issues, and providing technical support to end users and IT teams are key aspects of this position. Coordination with stakeholders and vendors, and independent resolution of escalated issues are also expected.

Requirements

• 5+ years of experience administering and supporting Cisco telecommunications/Unified Communications systems.
• Active TS/SCI clearance required.
• Experience designing and deploying Cisco voice solutions in multi-site environments.
• Strong troubleshooting, customer support, and problem-resolution skills.

Responsibilities

• Design, implement, and support Cisco Unified Communications infrastructure, including VoIP, IP telephony, voice, video, and mobility solutions across enterprise and multi-site environments.
• Administer, monitor, troubleshoot, and optimize Cisco Call Manager (CUCM), IP phones, voicemail systems, and related telecommunications platforms.
• Lead software upgrades, deployments, and enhancements for Cisco Unified Communications products while ensuring system performance and reliability.
• Analyze call flows and call detail records (CDRs) to identify, troubleshoot, and resolve complex voice and network issues.
• Provide technical support to end users and IT teams, coordinate with stakeholders and vendors, and independently resolve escalated issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed