About The Position

Provides technical expertise to develop, maintain, and support technical infrastructure, hardware, and system software components for mid- to large-sized projects. Ensures the performance and reliability of all services meet or exceed the needs of the business.

Requirements

  • 5+ years of infrastructure engineering or related experience.
  • Typically requires BS/BA in a related discipline.
  • Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field.
  • Certification is required in some areas.

Nice To Haves

  • Bachelor’s degree in computer science, engineering, or a related field.
  • Knowledge of emerging hardware and software technologies.

Responsibilities

  • Provides tier three engineering support across the enterprise, including providing support and resolution on customer issues and ensuring service level agreements are met and align with functional standards.
  • Configures and maintains applicable systems and assists with performing daily tasks, such as database backups and configuration management database updates.
  • Interacts with customers and architects to define system requirements and translate requirements into technical specifications.
  • Recommends needed production capacity to meet changing business demands and ensures capacity planning deliverables are performed to specifications.
  • Analyzes hardware and/or applications for compliance with security protocols.
  • Researches, designs, and tests new technologies.
  • Manages incident management activities as needed, including troubleshooting issues, performing after-action reviews and tasks, and providing on call disaster recovery support.
  • Provides training and guidance to junior engineers on work-related projects and tasks.
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