Senior Network Engineer

ASRC Federal • Washington, DC

17h • Hybrid

About The Position

ASRC Federal Technology Solutions, LLC is seeking a Network Engineer, Senior to support a new role on a contract in Washington, DC. This position requires occasional after-hours, weekend, and shiftwork to perform routine maintenance and upgrades during maintenance windows in support of the DHS OIG mission. All after-hours work that does not require touch-labor can be WFH (work from home). Must be willing and flexible to perform occasional travel to the customer’s off-site locations to perform and needed or directed maintenance and administration. Most travel is planned but some may be emergency. Travel is estimated to be 5%. The Senior Network Engineer will engage in planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of equipment in support of the OIG enterprise infrastructure. The focus of this role is to perform as the NOC (Network Operations Center) Watch Duty Officer (Lead Contractor). This candidate will act as a leader and subject matter expert to guide and advise the customer to implement industry best practices. The engineer will ensure optimal system performance, connectivity, availability, and serviceability. Additionally, responsibilities include evaluation of current systems, documenting standard operating procedures, resolving issues related to connectivity and interoperability, and ensuring the systems’ availability, integrity, and functionality. The position requires working with the customer’s Lead position and Branch Chiefs as well as independent work and adaptability to new enterprise systems and hardware. Highly desirable to be familiar with government agency based ITIL Change Management (CM) and Change Control Board (CCB) best practices and procedures.

Requirements

• Minimum of six (6) years of experience managing a NOC environment.
• US Citizenship is required to successfully complete a government issued background investigation and Public Trust issuance.
• Strong customer service skills, teaming skills, and the ability to collaborate within a cross-functional team.
• Ability to research, resolve, and document problems efficiently and accurately.
• Strong system and network troubleshooting ability with focus on SolarWinds or NOC related tools and technology.
• Management experience with the SolarWinds platform, formerly known as Orion.
• Familiar with DNS, DHCP, NTP, RADIUS, IPv4 and IPv6, routing protocols (BGP); virtual LAN segmentation management and Network Address Translation (NAT).
• Familiar with capturing, analyzing and troubleshooting, and performance tuning network applications through network packet captures.
• Familiar with network access control management.
• Excellent written and verbal communication skills.
• Experience providing project briefs to branch chiefs and senior leadership.

Nice To Haves

• Preference of Bachelor’s degree or relevant experience stated under minimum experience above.
• Highly desirable to be familiar with government agency based ITIL Change Management (CM) and Change Control Board (CCB) best practices and procedures.

Responsibilities

• Managing Scalable Networks: Strong familiarity with managing and maintaining secure network architectures (LAN/WAN/Data Center) using Cisco hardware especially pertaining to SolarWinds monitoring for NOC-related duties.
• Data Center Connectivity: Configuring SolarWinds for switches to monitor for maintaining high-availability data center fabrics.
• Wireless: Configuring and monitoring enterprise-grade wireless network environments using Cisco Access Points.
• Request Fulfillment: Receive, analyze, and work to resolution requests for network connectivity as reported by SolarWinds.
• System Maintenance (SolarWinds): Manage, administer, and maintain the SolarWinds tool including the GUI, console, and infrastructure monitoring configurations, including updates, devices, AP placements, location identifications, and tagging for monitored devices across multiple locations.
• Must have the ability to lead the NOC Team, train, and act as a mentor to anyone assigned to perform duty service as a NOC Watch Duty Officer.
• Updates and Patching: Must be able to update, patch, or upgrade the tool in accordance with the customer’s timeline and desire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree