Senior Network Engineer
About The Position
Impact is hiring a Senior Network Engineer to join our nationally ranked Best and Brightest workplace! Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture. Overview The TOC Senior Network Engineer will be part of the Impact Networking MIT organization under Service Operations. This role involves customer support for network issues following Impact’s incident, request, and change management processes. Responsibilities include monitoring, triaging, troubleshooting, collaborating with third-party vendors, and handling layer 1-3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNS.
Requirements
- 5+ years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment
- Solid operational support experience and technical troubleshooting skills
- Working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is required
- Working knowledge of spanning tree and layer two switching concepts is required
- Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS.
- Demonstrated experience:
- Enterprise network and firewall platforms, including Cisco, Fortinet (FortiGate), SonicWall, and Palo Alto Networks
- ITIL and Service Management
- N-Able or similar RMM tools
- Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements
- Strong communication skills and customer-service focus
- Excellent time-management skills
- Excellent writing and verbal communications skills
- Ability to communicate and work directly with customers to identify and resolve technical issues
- Ability to execute sound judgment and take initiative
- Ability to work under pressure and manage multiple priorities
Nice To Haves
- Knowledge of HaloPSA Platform, preferred
- Proficiency with documentation management platforms
- Cisco Certified Network Associate (CCNA) or Cisco Certified Networking Professional (CCNP) preferred
- Microsoft Certified: Azure Network Engineer Associate
- CompTIA Network+, CompTIA Security+
- Bachelor’s degree in business management, Computer Science, or equivalent work experience
Responsibilities
- Provide world-class customer support and technical expertise for Impact Networking customer environments
- Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams, and external vendors as required
- Customer and core infrastructure monitoring:
- Learn alarm management platforms, functions, and terminology
- Verify validity of alarms and follow troubleshooting procedures as outlined
- Work with remote locations on verification and resolution of alarms
- Follow outlined procedures for customer notification and escalation
- Provide a technical network interface with customers
- Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impact
- Perform network configuration changes in response to client issues
- Perform root cause analysis on network problems
- Identify chronic problems and take action to identify and resolve the root causes
- Review logs and performance reports for emerging problems and initiate preventive action
- Build a base familiarity with the client base (customer intimacy)
- Act as a technical training resource and escalation point for peers and other internal teams
- Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies
- Create, update, and maintain technical documentation and network diagrams for managed client systems
Benefits
- Up to 20 days of PTO
- Up to 7 Paid Sick Days
- 12+ paid holidays
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) & retirement plans with complimentary financial advisory services
- Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex), and 20- ($20,000 check) year marks
- Continued education reimbursement
- On-going training & development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
