Senior Network Engineer (6185)

itD Tech•San Francisco, CA

About The Position

iTD is seeking a Senior Network Engineer. You will work directly with the client Director, Network Engineering. You will be required to apply solid technical, business, and problem-solving skills and create productive relationships with business units and internal IT teams.

Requirements

8+ years of overall network technology experience
3+ years of experience with networking and security technologies in a retail environment working directly with store cast
3+ years’ experience in Layer 7 Firewalls (Fortinet, PAN)
2+ years hands-on experience with cloud networking (Azure preferred)
Must have Aruba wireless experience
Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management
Automation and GenAI experience a big plus
Identify opportunities for automation within software processes, including configuration, backup, and troubleshooting processes using automation and GenAI
Prefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)
Load balancer experience (F5 and other LB technologies)
Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models)
Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs
Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis
Experience using tools such as Splunk and SolarWinds to gather data to present to manager/leadership
Soft skills – verbal and written communication are key attributes to be successful in this position
Be able to understand business needs and translate technical tasks
Must be results-oriented, self-motivated, and possess high energy
Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management
Self-starter with a proactive approach—drives improvement without waiting for instruction

Nice To Haves

Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management
Automation and GenAI experience a big plus
Prefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)

Responsibilities

Design, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environments
Engineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewalls
Provide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)
Ensure network designs comply with security policies and industry best practices
Evaluate new and emerging network security trends, products and technologies
Provide end-to-end technical support—from endpoints to cloud data centers
Lead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)
Use Automation/Scripting for troubleshooting and administration of repeated tasks
Use Splunk to proactively analyze trends and alert on issues
Manage scheduled and emergency maintenance of network infrastructure
Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)
Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) network
Participate in on-call rotation
Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues
Create and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheet
Provide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)
Communicate clearly with both technical and non-technical stakeholders
Work with application owners on troubleshooting issues, even though it may not be a network-related issue