Senior Network Engineer

Ascend Technologies•Little Rock, AR

2d•Remote

About The Position

This remote position provides operational support for clients’ network infrastructure, including switches, routers, wireless access points and controllers, and firewalls. The Senior Network Engineer also designs, deploys, configures, and secures network infrastructure for clients. The role calls for strong project management, organizational, and communication skills, a strong sense of urgency, and technical leadership that sets the standard for ticket execution, troubleshooting, technical knowledge advancement, and customer interactions. Occasional travel may be required, and the position participates in an on-call rotation for off-hours support.

Requirements

Ability to clearly communicate complex technical problems to customers, understand business impact, and show empathy for the client’s situation.
A strong sense of urgency.
At least 5 years of advanced Network Engineering experience.
Advanced knowledge of cloud networking concepts in Azure and AWS.
Advanced knowledge of network technologies from Fortinet, Cisco, Aruba, Palo Alto, and Ubiquiti.
Extensive knowledge of network security concepts, tools, and strategies.
Expert knowledge of network protocols such as TCP/IP, BGP, EIGRP, and OSPF, as well as network services and monitoring tools.
Cisco CCNA and/or CCNP certification, Fortinet FCP certification, or equivalent working experience.
Ability to learn new technologies rapidly and continually.

Nice To Haves

Network Engineering experience at a managed service provider (MSP).
Extensive knowledge of VoIP technologies.
LogicMonitor experience.

Responsibilities

Address escalated tickets involving complex operational issues in client networks.
Maintain clients’ existing networks to ensure stability and compliance, and resolve issues and failures arising during normal operation.
Communicate daily with clients about the status of open tasks and projects.
Drive data network design, development, and implementation projects in conjunction with professional services teams.
Follow established processes and adhere to Ascend’s quality standards.
Identify and drive opportunities for process improvement.
Develop documentation for client networks, including network diagrams.
Work with vendors to resolve support cases.
Assist with mentoring and training other engineers.
Participate in an on-call rotation to provide off-hours support.