Senior Network Engineer - Service Delivery

UFS LLC

10d

About The Position

NAVANTA empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. The Senior Networking Engineer is an advanced technical contributor and team leader responsible for delivering the highest level of technical support, mentorship, and process leadership within the Navanta Service Delivery team. This Senior Engineer serves as the primary escalation point for Analysts and Engineers, owns documentation and quality assurance standards, and drives continuous improvement across team processes and service delivery. This role is a key step on the path to Team Lead. Who is Navanta? NAVANTA is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around. Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions. Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment. We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Requirements

5+ years of experience in a technical support environment
BS Degree in Information Systems/Technology, or equivalent experience preferred.
Expert-level proficiency in relevant operating systems, productivity platforms, and core infrastructure technologies
Relevant advanced certifications or equivalent demonstrated experience preferred
Experience with high-level and critical troubleshooting required
Expert-level troubleshooting and problem-solving skills across complex environments
Experience with Routers/switches/firewall - juniper, Cisco, fortinet Clear, authoritative communication with clients, team members, and leadership
Ability to lead multiple high-priority initiatives simultaneously
Strong ownership and accountability for team outcomes and individual work
Natural mentor; committed to developing the skills of others
Committed to continuous learning and driving team-wide technical improvement

Nice To Haves

Financial services experience is a plus

Responsibilities

Resolve Tier III and critical service requests, serving as the final technical escalation point
Manage high-complexity service request queue and set the standard for service request quality
Lead critical client-facing situations and drive complex issues to resolution
Ensure resolution documentation is thorough and accessible for team knowledge sharing
Investigate and resolve the most complex client infrastructure, endpoint, and application issues
Lead professional services projects and provide technical direction to Engineers and Analysts
Coordinate project implementations including scheduling, vendor coordination, and quality oversight
Perform quality assurance on projects, tasks, and service requests across the team
Coordinate with product management on researching innovative technologies and process documentation
Identify and drive continuous improvement initiatives for team service deliverables
Consult with internal teams and stakeholders on the most difficult issues and situations
Own knowledge base quality and currency; create, update, and curate documentation
Establish and enforce documentation standards for service request and project records
Identify systemic documentation gaps and lead remediation efforts
Mentor and develop Analysts and Engineers; contribute to formal and informal training programs
Develop training content and deliver training to team members
Lead team discussions, retrospectives, and knowledge share sessions
Add complex discussion topics and strategic insights to team meetings
Participate in and provide senior-level expertise to Stewardship Teams focused on specific tools or operational processes (e.g., PSA, RMM, Patching); help shape standards and drive adoption across the pod
Participate in Technology Guilds aligned to a technology domain (e.g., networking, cloud, backup, endpoint management); contribute deep technical expertise and help ensure Guild standards are reflected in team practices
Maintain expert-level certifications or equivalent demonstrated mastery within your technology domain and the Navanta development track
Stay current with emerging technologies and evaluate relevance for Navanta service delivery
Maintain active development goals reviewed quarterly with Pod Manager