Senior Network & Computer System Admin ( AI)

Cayuse Holdings•Remote, OR

1d•$26 - $36•Remote

About The Position

This Senior Network & Computer Systems Administrator delivers advanced second-tier technical assistance to end users across PC, server, mainframe, storage, and associated hardware and software environments. The incumbent assumes responsibility for incidents and service requests that cannot be resolved by first-tier help desk personnel and works to restore normal operations in a timely and customer-focused manner. The role requires close collaboration with network services, software systems engineering, and applications development teams to troubleshoot, isolate, and remediate complex issues, as well as to identify and correct underlying root causes affecting system performance or availability. Responsibilities include simulating or recreating user issues in controlled environments to diagnose operating difficulties, validating solutions, and recommending system, configuration, or process modifications to prevent recurrence and reduce user impact. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Bachelor’s degree and a minimum of five (5) years of relevant experience OR Master’s degree and a minimum of three (3) years of relevant experience OR PhD with no prior related experience required
Current 8570 Information Assurance (IA) Baseline Certification at IAT Level II (e.g., Security+ CE)
Ability to obtain the applicable 8570 IA Computing Environment (CE) certification within six (6) months of hire
Standard work schedule is Monday through Friday, with an eight-hour shift between 6:00 a.m. and 6:00 p.m. local time; occasional after-hours support may be required
Active Secret security clearance required prior to start date
Experience using Remedy or a comparable IT service management/ticketing system
Demonstrated professional experience administering Microsoft Windows Server 2012 and Windows Server 2016
Demonstrated experience working with VMware virtualization technologies
Working knowledge of core infrastructure technologies and services, including Active Directory, DHCP, DNS, Group Policy, and DFS, with the ability to maintain other core Windows services
Strong understanding of NTFS file share permissions
Foundational understanding of authentication mechanisms such as Kerberos and LDAP
Basic networking experience, including TCP/IP, routing, SSH, and OpenVPN
Proven ability to coordinate with and obtain cooperation from multiple IT functional areas to complete assignments
Ability to work independently with minimal supervision on clearly defined tasks
Demonstrated ability to quickly learn and master new applications and technologies
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Nice To Haves

Employment in this role is conditional upon successful execution of the contract by the client.
Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

Responsibilities

Serve as the primary point of contact for local server, network, and telecommunications repair activities supporting District infrastructure components.
Administer, manage, and maintain current and future Microsoft (MS) Windows Server operating systems across both physical and virtual environments.
Support hardware and software technology refresh efforts, ensuring compliance with established milestones while coordinating with application owners to minimize operational disruption.
Adhere to established change management principles and procedures on a daily basis, including drafting formal Change Requests and obtaining required approvals.
Assist with storage and data management activities, with a specific focus on file and folder permission administration.
Implement applicable DISA Security Technical Implementation Guides (STIGs) and remediate identified security vulnerabilities.
Support the operational transition of enterprise solutions into the production environment, ensuring stability and continuity of services.
Work Remedy incident and service request tickets, providing initial triage and analysis of complex issues prior to escalation or resolution.
Other duties as assigned.