Senior Network Analyst
Waterton Search•Chicago, IL
•Hybrid
About The Position
The Senior Network Analyst is responsible for advanced support, administration, and optimization of network-connected systems across multiple locations. This role provides technical expertise, takes ownership of complex issues, and supports system design, implementation, and performance improvement initiatives. This position plays a key role in the administration and underwriting of access control, camera systems, and smart home technologies, ensuring systems are deployed, configured, and maintained according to operational and security standards.
Requirements
- Bachelor’s degree in Computer Science or Management Information Systems, or equivalent work experience
- Minimum of 2+ years of experience
- Strong networking knowledge (TCP/IP, VLANs, DHCP, DNS)
- Strong knowledge of telephony systems, including POTS and VoIP technologies
- Experience with access control, camera systems, and smart devices
- Ability to troubleshoot end-to-end systems
- Ability to handle multiple simultaneous projects in a fast-paced environment.
- Willingness to travel up to 15%
Nice To Haves
- Experience with enterprise camera systems (e.g., Meraki, Eagle Eye, or similar platforms) preferred
- Experience with access control platforms (e.g., Brivo, Salto, Dormakaba, ElevateOS) preferred
- Industry certifications such as Network+, CCNA, or equivalent preferred
- Experience leading deployments, system implementations, or small technical projects preferred
Responsibilities
- Serve as the escalation point for complex Level 1 issues involving networks, access control systems, surveillance/camera systems, smart home devices, and telephony systems (POTS and VoIP)
- Perform deep troubleshooting using logs, packet captures, and diagnostics
- Identify root causes and implement long-term solutions
- Take full ownership of issues through resolution, including coordination across teams and vendors
- Administer access control, camera, and smart home systems
- Perform underwriting and validation of deployments
- Troubleshoot camera outages, video loss, access issues, and system integrations
- Ensuring platforms and systems are deployed, configured, and maintained in accordance with operational and security standards.
- Monitor system health across network, camera, access control, and telephony platforms
- Respond to outages and lead incident resolution
- Perform root cause analysis and improve stability
- Lead and support deployment of network, camera, access control, and telephony systems
- Validate installations and integrations
- Recommend and implement improvements to system performance, reliability, and scalability
- Perform underwriting and technical evaluation of technology upgrades, ensuring alignment with operational standards, scalability, and security requirements
- Act as primary liaison between vendors, integrators, and service providers
- Coordinate installs, repairs, and upgrades
- Validate vendor work and resolve escalations
- Maintain documentation for networks, camera systems, access control, and telephony systems
- Develop standard procedures and system records
Benefits
- Competitive compensation and incentive program participation
- Medical, Dental, Life, Disability, and even pet insurance
- 401k + match
- Generous paid time off, volunteer time off, and paid holidays
- Learning plans that include internal and external trainings
- Consideration for tuition reimbursement.
- Employee discounts
- Wellness initiatives, like an onsite gym.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
