Senior Network Analyst/Technician - OIT
About The Position
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description KEY RESPONSIBILITIES: The Senior Network Analyst/Technician is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures, and interacts with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions. Interacts with others to resolve issues within a timely manner. Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations. Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels. Installs, configures, maintains, and troubleshoots network services and devices. Interacts with customers to resolve network issues. Performs inspections and upgrades. Develops and maintains documentation. Has strong technical aptitude about troubleshooting and testing activities related to network services. Has the aptitude to perform troubleshooting, testing, scripting and coding. Assists with systems, provides support without direction, and support modifications/changes to configuration. Reports to the NOC Manager, or the Run or Build Manager of Network Services. Performs other duties as required.
Requirements
- A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.
- Strong technical aptitude about troubleshooting and testing activities related to network services.
- Has the aptitude to perform troubleshooting, testing, scripting and coding.
Responsibilities
- Supports the configuration, installation, maintenance, and troubleshooting of network services and devices.
- Monitors critical processes for Emory's enterprise-wide systems and applications.
- Monitors data downloads to ensure job completions.
- Addresses interruptions and failures.
- Interacts with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions.
- Interacts with others to resolve issues within a timely manner.
- Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
- Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
- Installs, configures, maintains, and troubleshoots network services and devices.
- Interacts with customers to resolve network issues.
- Performs inspections and upgrades.
- Develops and maintains documentation.
- Performs troubleshooting, testing, scripting and coding.
- Assists with systems, provides support without direction, and support modifications/changes to configuration.
- Reports to the NOC Manager, or the Run or Build Manager of Network Services.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
