Senior Mortgage Warehouse Specialist

Western Alliance Bank•Phoenix, AZ

1d•Onsite

About The Position

As a Senior Mortgage Warehouse Specialist, you'll be responsible for providing and supporting mortgage banking to companies with short-term, secured revolving credit that enables mortgage bankers to fund and inventory residential mortgage loans until they can be purchased by permanent investors. You'll support Warehouse Lending Operations and ensure the loan operation activities run smoothly and efficiently; including certifying the quality of collateral funding packages and effectively monitor customer collateral while providing high level of customer service to internal and external customers. In your role you'll review a large volume of mortgage transactions, reviewing data and documents to ensure documents meet expectations. Respond to customer inquiries via written and verbal communication. You'll utilize your superior customer service skills to help exceed customer expectations. Responsible for supporting the Mortgage Warehouse Operations Manager in certifying the quality of collateral packages, including reviewing for appropriate documentation and filing of key loan documents into storage. Actively participate in shipping of collateral packages to investors, including pulling loan files from storage. Prepare shipping labels and ensuring documentation accuracy and quality control reviews. Running daily reports to ensure collateral location is confirmed, as expected. Provide superior customer service and appropriate follow-up with institutional customers and Bank business partners to create a successful, sustainable operation of the Warehouse Lending group.

Requirements

3+ years of related experience in Loan Administration or similar field.
High school diploma required.
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate speaking and writing communication skills.

Nice To Haves

Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving invaluable hands-on experience to help grow your career!

Responsibilities

Providing and supporting mortgage banking to companies with short-term, secured revolving credit that enables mortgage bankers to fund and inventory residential mortgage loans until they can be purchased by permanent investors.
Supporting Warehouse Lending Operations and ensuring the loan operation activities run smoothly and efficiently.
Certifying the quality of collateral funding packages.
Effectively monitoring customer collateral while providing high level of customer service to internal and external customers.
Reviewing a large volume of mortgage transactions, reviewing data and documents to ensure documents meet expectations.
Responding to customer inquiries via written and verbal communication.
Utilizing superior customer service skills to help exceed customer expectations.
Supporting the Mortgage Warehouse Operations Manager in certifying the quality of collateral packages, including reviewing for appropriate documentation and filing of key loan documents into storage.
Actively participating in shipping of collateral packages to investors, including pulling loan files from storage.
Preparing shipping labels and ensuring documentation accuracy and quality control reviews.
Running daily reports to ensure collateral location is confirmed, as expected.
Providing superior customer service and appropriate follow-up with institutional customers and Bank business partners to create a successful, sustainable operation of the Warehouse Lending group.