ECR Senior Mortgage Relationship Supervisor

First BanCorp

1d•Onsite

About The Position

Responsible for leading mortgage business development and relationship management activities throughout the Eastern Caribbean Region, including St. Thomas, St. Croix and British Virgin Islands. The role drives strategic growth by developing and maintaining strong relationships with REALTORS®, builders, community partners, branch personnel, corporate mortgage partners, and other key referral sources. This position identifies and cultivates new business opportunities, manages lead generation and pipeline activities, monitors loan progress from application through closing, and serves as a liaison between regional stakeholders and corporate mortgage functions. The Senior Mortgage Relationship Supervisor also coordinates with processing, underwriting, and closing teams, including day-to-day coordination of the Regional Closing Officer, to ensure documentation is complete, issues are resolved timely, and customers receive a professional, efficient, and positive closing experience.

Requirements

Bachelor's Degree finance, Economics or a related field or Equivalent combination of education and experience.
3 - 5 years Experience in the Mortgage Business in a similar position, of residential mortgage lending experience with a focus on generating business is preferred.
Entry-level Mortgage Loan Officers usually have 1 to 2 years of experience in the financial services industry, often through roles such as Loan Processor, Loan Assistant, or Customer Service Representative in a bank or credit union.
Strong written and verbal communication for reports, presentations, in Spanish and english.
Prioritize tasks, manage deadlines, and coordinate resources effectively.
Handle sensitive financial and personnel information responsibly.
Ability to use Microsoft Office tools, banking software, data security protocols, and digital platforms.
Sales skills to promote loan products and services.
Understand and respond to internal and external client needs.
Strong business development and relationship management skills, including the ability to identify growth opportunities, cultivate referral networks, strengthen customer and partner relationships, and convert market opportunities into mortgage production.
Strong knowledge of market conditions, referral source management, and competitive environment.
Ability to analyze production reports, pipeline metrics, and sales performance indicators.
Ability to develop strategic partnerships and execute business growth initiatives.
Strong presentation, networking, and public speaking skills.
Knowledge of laws, regulatory compliance and other financial regulations.
Knowledge of the mortgage industry, including state and federal regulations, and loan products and services.
Anticipates and provides service excellence to both internal and external customers
Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services
Delivers clear, effective communication and takes responsibility for understanding others.
Understands how the organization works, including, current and future policies, practices and trends
Identifies problems and conducts appropriate analyses involving others to searches for best solutions
Takes initiative and assumes personal accountability for goals, outcomes and deadlines
The employee understands organization’s vision and upholds the organizations values in everyday words and actions.
At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.
Provides direction to help teams achieve goals and operate cooperatively and cohesively
Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others
Creates a view of change as an opportunity and inspires others.
Looks for new ways to experiment with new ideas and approaches

Responsibilities

Develop and execute market growth plans in partnership with FirstBank branches, corporate mortgage partners, REALTORS®, builders, attorneys, financial advisors, community partners, and other referral sources to increase mortgage originations, referral activity, and market share throughout USVI and BVI.
Build, maintain, and deepen profitable relationships with customers, referral partners, branch personnel, corporate partners, and community stakeholders through networking, community involvement, client visits, branch activities, conventions, corporate initiatives, and targeted prospecting.
Identify and cultivate new business opportunities, maintain lead records and follow-up activities in Velocify or other assigned systems, monitor pipeline status from application through closing, and analyze lead conversion, referral source performance, pipeline trends, and production results to identify growth opportunities and process improvements.
Interview customers, assess financial needs and preliminary eligibility, explain mortgage products and process expectations, identify appropriate mortgage solutions and cross-sell opportunities, complete loan applications, promote digital tools and e-consent, deliver required disclosures accurately and timely, obtain intent to proceed, and collect initial documentation and applicable fees.
Compile, organize, validate, and maintain accurate customer and loan documentation according to loan type; ensure required information is entered in mortgage systems; use assigned programs and technology to monitor loan status; and comply with applicable lending laws, regulations, policies, and disclosure requirements.
Serve as a liaison with corporate mortgage partners and coordinate with processing, underwriting, closing, branch teams, and other mortgage units to resolve outstanding items, support timely credit approval, address issues affecting documentation completeness or closing timelines, and maintain proactive communication with customers and referral partners throughout the loan lifecycle.
Maintain professional knowledge by participating in educational opportunities, monitoring market trends, maintaining business networks, and engaging with professional organizations.
Supervise and provide day-to-day coordination to the assigned Regional Closing Officer supporting the USVI mortgage pipeline, ensuring closing documents are complete, follow-up is timely, pipeline status is current, and the customer closing experience is smooth and professional.
Support other First Mortgage units as required.
Work on special projects/assignments as requested by management.
Occasionally, responsibilities may include handling loan closings.
Perform other duties as assigned.