Senior Mobile Device Technician

Goldbelt, Inc.•Hopkinsville, KY

13d

About The Position

Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices. Summary: We are currently seeking a highly skilled Journeyman PC Technician to join our team and provide expert support in maintaining and troubleshooting computer systems for the Department of Defense.

Requirements

Proficiency in hardware and software troubleshooting.
Familiarity with operating systems, including Windows and macOS.
Strong interpersonal and communication skills.
Ability to work independently and collaboratively in a team environment.
Bachelor degree in a STEM field or equivalent years of experience
Minimum 3-5 years of related experience as a PC Technician or similar role.

Nice To Haves

Technical certification (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) is a plus.

Responsibilities

Possesses and applies expertise on multiple complex work assignments.
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Contributes to deliverables and performance metrics where applicable.
Monitors and responds to software problems utilizing software testing, tools and techniques.
Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
May provide LAN server support.
Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software.
PC Deskside Technicians log, validate and diagnose customer issues, on the full range of applications used on the customer site.
Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the ticket to the appropriate resolution group.
Escalation and management of calls to agreed service levels.
Excellent attendance and punctuality are required.
Installing and configuring application and operating system software and upgrades.
Troubleshooting and repairing software and network connectivity issues.