Senior Mitel Engineer

Heartland Business Systems • Pewaukee, WI

1d

About The Position

Position Summary: The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution. Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support to HBS’s account base. Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work. Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities. Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.

Requirements

• Accountability - Ability to accept responsibility and account for his\her actions
• Adaptability - Ability to fit into a changing environment
• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
• Applied Learning- Applied learning looks at whether an individual takes part in needed learning activities in a way that makes the most of the learning experience
• Decision Making - Selecting an effective course of action while controlling resources and expenditures
• Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
• Ethical - Ability to be guided by the company’s accepted principles of moral conduct
• Interpersonal- Interpersonal skills look at the ability of the individual to develop and maintain relationships with others.
• Organized - Ability of an individual to be structured and methodical in working skills
• Persistence - Ability to continue in a course of action in the face of adversity
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
• 3+ years in a technical related field
• 3+ years’ experience working as a consultant
• Bachelor’s Degree or equivalent experience
• Installing and supporting Mitel solutions
• MiVoice Office 250, MiVoice Business, or MiVoice Connect
• Certification in one of the above Mitel UC platforms
• Strong VoIP troubleshooting skills
• Experience deploying VoIP Protocols – SIP, QoS, G711/G729

Nice To Haves

• 3-5 years in a technical related field
• Mitel Video experience – MiCollab, SIP Door Access
• Experience designing and architecting Mitel solutions
• Knowledge of Mitel Collaboration tools – MiCollab Mobile, MiVoice Office Application Suite
• Familiarity or experience with: Mitel ACD Queues, RADs, and Agents

Responsibilities

• Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work.
• Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
• Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level