Senior Meter Services Technician (Division Promotional)

City of Oxnard • Oxnard, CA

9d • Onsite

About The Position

This employment opportunity is only open to current City of Oxnard employees in the Water Division. The City of Oxnard's Public Works Department, Water Division, is seeking a knowledgeable and experienced Senior Meter Services Technician to lead and oversee the daily activities of the City's Meter Services team. Under the general supervision of the Utilities Field Superintendent, the Senior Meter Services Technician will lead, plan, prioritize, assign, coordinate, and review the work of staff responsible for water meter reading, meter repair and replacement, customer field services, and related Advanced Metering Infrastructure (AMI) activities. This position will provide day-to-day leadership, technical guidance, and operational support to Meter Readers and Meter Repair Workers while serving as the primary coordinator for Meter Services field activities. The position requires a combination of field operations experience, technical knowledge, staff leadership, customer service, organization, and the ability to coordinate work across Meter Services, Utility Billing, Customer Service, Water Distribution, Water Quality, contractors, and equipment vendors. The ideal candidate is an experienced water utility professional with hands-on knowledge of water meter operations, customer service, and demonstrated experience leading field personnel. The successful candidate will understand the relationship between meter reading, meter repair, AMI systems, customer accounts, and customer service. Provide clear direction to staff, maintain accountability for work completion, and assist employees with resolving complex customer issues. Strong communication skills and the ability to work collaboratively with field staff, administrative personnel, customers, contractors, and vendors are essential.

Requirements

• High School Diploma or GED
• Five (5) years of related utilities maintenance and/or repair experience that may include specialized vocational training.
• Valid California Class C Driver’s License with a satisfactory driving record.
• Must be a current City of Oxnard employee in the Water Division
• Must be able to effectively communicate in English, both orally and in writing

Nice To Haves

• Experience with AMI systems, customer information systems, electronic work orders, meter and endpoint troubleshooting
• Experience with water meter repair and replacement

Responsibilities

• Plan, prioritize, schedule, and assign daily work to Meter Readers and Meter Repair Workers; monitor workload, field progress, work quality, and completion of assigned work.
• Provide day-to-day leadership, coaching, training, and technical guidance to assigned staff; identify training needs and ensure employees follow City policies, operating procedures, and safe work practices.
• Oversee meter reading activities including rereads, consumption investigations, surveys, customer notices, delinquent service closures, initial and final reads, service turn-ons, recycled water meter readings, standby lists and related field activities.
• Oversee meter service and repair activities including leak investigations, customer appointments, meter repair and replacement, large-meter service closures, meter removals and reinstallations, meter box and vault conditions, Metron book readings, hydrant meter readings, hydrant meter installation and relocation, pressure testing, and response to no-water and discolored-water complaints.
• Coordinate the investigation and resolution of AMI system alarms and meter communication issues, including endpoint tamper alarms, encoder communication errors, empty-pipe conditions, reverse-flow conditions, meter and endpoint troubleshooting, equipment replacement, programming, and warranty returns.
• Assign and coordinate customer service requests and field investigations received from Utility Billing, Customer Service, administrative staff, and other Water Division personnel.
• Provide field staff with account information, meter history, service information, equipment data, and other technical or operational support needed to complete field assignments.
• Coordinate customer appointments and assist with escalated customer concerns involving water use, potential leaks, meter operation, water pressure, service interruptions, and other Meter Services activities.
• Review customer water-use and AMI information to assist with leak investigations and customer inquiries.
• Coordinate with contractors and customers regarding hydrant meters, temporary connections, jumpers, and other Meter Services activities.
• Ensure daily meter routes are properly downloaded, distributed, completed, reviewed, and uploaded and that exceptions or incomplete work are appropriately addressed.
• Ensure service orders are completed and closed accurately and that meter numbers, endpoint numbers, service information, and other account data are properly updated in applicable City systems.
• Maintain operational logs, customer call records, Water Quality Call forms, service activity records, fixed-fee records, meter and endpoint warranty documentation, and other required operational documentation.
• Coordinate closely with Utility Billing and Customer Service staff to resolve account discrepancies, meter issues, service status questions, customer complaints, and other matters requiring field investigation or technical support.
• Monitor staff equipment, tools, safety equipment, footwear, supplies, meters, endpoints, and other operational needs and make recommendations to the Utilities Field Superintendent regarding replacement or purchasing needs.
• Conduct or coordinate safety meetings and job-specific training and reinforce compliance with established safety requirements and work practices.
• Respond to emergency conditions and support standby and after-hours response activities as assigned.
• Prepare operational information and reports related to Meter Services workload, completed service orders, outstanding work, customer calls, meter replacements, AMI issues, and other performance measures.
• Assist the Utilities Field Superintendent with staffing needs, operational planning, procedures, special projects, customer escalations, and other Meter Services activities.

Benefits

• The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED