Senior Merchandising Analytics Manager

Chewy•Boston, MA

2d•Hybrid

About The Position

Develop and implement analytics strategy for Chewy pet insurance business to drive actions to identify and segment high quality customers, increasing sales and retention using scientifically based methods and decision making. Provide insights and decision-making frameworks to drive acquisition (customer segmentation, price/coverage optimization, portfolio analytics, bundling behaviors, etc.), development of product features, and customer lifecycle management (claims behavior, cancelations). Support the business in building capabilities to analyze pricing vs. competitors. Lead the full cycle of analytical deliverables - ideation, data mining and analysis, insights, and recommendations to stakeholders. Lead process with minimal direction. Use technical expertise to conceptualize and develop new, reusable tools, models, and approaches to provide our partners with insights and recommendations to meet business goals. Serve as the subject matter expert on pet insurance data modeling, system architecture, data governance, and business intelligence tools. Build scalable, efficient, and automated data processes to facilitate customer-facing reporting.

Requirements

Bachelor’s degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field and 5 years of experience required as a Business Intelligence Analyst, or related position/occupation.
Master’s degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field of study and 3 years of experience required as a Business Intelligence Analyst, or related position/occupation.
3 years of experience with Analytics or data science experience in the e-commerce industry.
3 years of experience with Structured programming language for aggregate functions, query optimization, stored procedures.
3 years of experience with Utilizing experimental design (A/B tests) and statistical analysis to drive business decision making.
3 years of experience with Python & Python tools (Jupyter notebooks, functions, pandas, sklearn, matplotlib or similar).
3 years of experience with Building automated data pipelines to trigger and monitor batch data transformation, data transfer, and model training jobs.

Responsibilities

Develop and implement analytics strategy for Chewy pet insurance business to drive actions to identify and segment high quality customers, increasing sales and retention using scientifically based methods and decision making.
Provide insights and decision-making frameworks to drive acquisition (customer segmentation, price/coverage optimization, portfolio analytics, bundling behaviors, etc.), development of product features, and customer lifecycle management (claims behavior, cancelations).
Support the business in building capabilities to analyze pricing vs. competitors.
Lead the full cycle of analytical deliverables - ideation, data mining and analysis, insights, and recommendations to stakeholders.
Lead process with minimal direction.
Use technical expertise to conceptualize and develop new, reusable tools, models, and approaches to provide our partners with insights and recommendations to meet business goals.
Serve as the subject matter expert on pet insurance data modeling, system architecture, data governance, and business intelligence tools.
Build scalable, efficient, and automated data processes to facilitate customer-facing reporting.

Benefits

401k
new hire and annual equity grant
annual bonus
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
10% off pet insurance
20% off at Chewy.com
unlimited PTO, subject to manager approval
six paid holidays per year
paid sick and family leave in compliance with applicable state and local regulations