Senior Membership Account Specialist

SEIU 521•San Jose, CA

5d•$33 - $42

About The Position

SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central Valley to form one larger, more powerful union. Together our members are building a true 21st century union fighting to empower and improve the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits, special districts, and public health care. AT SEIU LOCAL 521: Our mission is to provide our members with a voice in the workplace, in their union and in the larger community. Through our actions, we intend to create a more just and humane society. We are committed to protecting and improving the lives of workers and their families. We will work to improve and protect the services we provide to our communities. We believe that by working together as a united front, we can win better contracts and build industry power in our region. SENIOR MEMBERSHIP ACCOUNT SPECIALIST Individual positions within this class focus on membership. Under general supervision, compiles, processes, maintains accurate membership, dues records and information. Processing, maintaining, producing membership lists and labels as requested by various staff. Special project leader, oversee the team activities related to the project. Assist Director of Finance with routine lower-level tasks and other duties as assigned. Non-supervisory position. May occasionally supervise work of rank-and-file volunteers.

Requirements

At least five (5) years of increasingly responsible in database work.
A high degree of constancy and accuracy.
Work independently with minimal direction, anticipates needs of staff, director, and external organization.
Perform effectively under pressure and with interruptions, must be detailed oriented and accuracy.
Learn quickly specific operations within the office.
Work effectively under pressure of deadlines.
Meet and deal tactfully and courteously with members, vendors, and others to receive and impart information.
Basic office practices and procedures; basic data processing, use of PC, 10-key/calculator and Excel, Word, Access or equivalent.

Responsibilities

Compile, process, maintain and update membership application records, revocations, terminations, dues deductions, adjustments, and various other types of information on-line and maintain applicable hard copy information.
Oversee the database team daily process and activities.
Maintain and update on-line mailing and membership lists; process Steward and/or Officer changes and information.
Analyze inconsistencies in membership status and dues/fees deduction. Including: a) identifying problems; b) researching data within the office; c) calling jurisdiction/employer, employees, or other sources; d) follow through by reporting to supervisor or following appropriate procedures by making routine demands of the employer.
Communicate, follow up with employers, demand reports, payment status and improvement on internal .control.
Alerts supervisor to problems.
Work with Accountant (AR Clerk) to balance and reconcile the dues report and per capita tax report.
Update Unionware and run reports/queries.
Perform related work as required.