Senior Member Services Advocate (Remote)

Businessolver

4d•$20 - $23•Remote

About The Position

Businessolver is seeking a full-time Senior Member Advocate to support clients by handling phone calls related to spending account enrollment and participation. This role is crucial as it directly impacts individuals and families needing support with their benefits. The advocate will provide outstanding support for inquiries and requests concerning Health Spending Accounts, COBRA, Retiree, or Exchange programs, assist with enrollment for these programs, and answer inbound calls professionally with a positive attitude. Responsibilities include responding accurately and thoroughly to inquiries, documenting call details, ensuring compliance in all processing, completing transactions accurately and timely, and taking accountability for the entire process from work receipt to resolution. This is a hands-on position requiring the ability to understand the business, client needs, and processes to effectively assist others. The role operates under general supervision, following established procedures, and requires availability for a full-time shift between 7 am and 7 pm CT.

Requirements

3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
Strong customer-centric mindset.
Comfort level with technology – we are a technology company!
Ability to diagnose and own technology issues.
Embracing new technology as it is integrated into the organization.
Strong people skills to find success in every opportunity.
Exceptional phone etiquette and communication skills.
Team player mentality, someone who strives for excellence.
Must be available for a full-time shift between 7am and 7pm CT

Nice To Haves

5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.

Responsibilities

Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
Respond accurately and thoroughly to caller inquiries and document call details accordingly.
Ensure compliance in all areas of processing, completing all transactions timely and accurately.
Take accountability for the entire process from receipt of work to resolution.
Jump in and help; this is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
Work under general supervision following established procedures.