Senior Member Services Advocate (Remote)

Businessolver

8d•Remote

About The Position

Businessolver is seeking a full-time Senior Member Advocate to support clients by handling phone calls related to spending account enrollment and participation. This role is crucial as it involves directly assisting individuals and families with their benefits selections. The position requires providing outstanding support for Health Spending Account, COBRA, Retiree, or Exchange inquiries and requests, assisting with enrollment, and answering inbound calls professionally with a positive attitude. The advocate will be responsible for responding accurately and thoroughly to inquiries, documenting call details, ensuring compliance, and taking accountability for the entire process from work receipt to resolution. This is a hands-on role requiring an understanding of the business, client needs, and processes to effectively assist others.

Requirements

3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
Strong customer-centric mindset.
Comfort level with technology – we are a technology company!
Ability to diagnose and own technology issues.
Embracing new technology as it is integrated into the organization.
Strong people skills to find success in every opportunity.
Exceptional phone etiquette and communication skills.
Team player mentality, someone who strives for excellence.

Nice To Haves

5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.

Responsibilities

Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
Respond accurately and thoroughly to caller inquiries and document call details accordingly.
Ensure compliance in all areas of processing, completing all transactions timely and accurately.
Take accountability for the entire process from receipt of work to resolution.
Jump in and help; understand our business, our client’s business, and processes so you can help others effectively do their jobs.
Work under general supervision following established procedures.