Freedom Boat Club - Senior Member Experience Representative

Brunswick Boat Group • Tarpon Springs, FL

5d • Remote

About The Position

Freedom Boat Club is seeking a full-time Sr. Member Experience Representative to join their Member Experience Center Team. This is an accounting-focused customer service position that reports to the Member Experience Manager. The Senior Representative will support both inbound and outbound member requests and will handle advanced account service needs requiring a close working relationship with the accounting teams. At Brunswick & Freedom Boat Club, the company is passionate about what they do and committed to delivering exceptional experiences.

Requirements

• Proven customer service experience, including the ability to de-escalate challenging situations.
• Comfortable working in a fast-paced environment with evolving processes and priorities.
• Strong commitment to safeguarding and protecting customer personal information.
• Proficiency with computers and experience using Microsoft Office Suite.
• High school diploma or equivalent required.
• 3+ years of relevant work experience.
• Ability to successfully pass a drug screening and background check.

Nice To Haves

• Associate or Bachelor’s degree (or equivalent work experience)
• Experience with QuickBooks
• Experience with Oracle
• Experience with Salesforce CRM
• Experience with EZPay

Responsibilities

• Serve as the primary point of contact for advanced member account inquiries.
• Collaborate closely with the accounting team to accurately process account-related requests.
• Manage billing-related tasks, including but not limited to payment method updates, refunds, holds, club transfers, and cancellations.
• Handle escalations and provide support requiring advanced account visibility.
• Respond to a high volume of member emails and perform follow-up outbound calls.
• Ensure accurate documentation, tracking, and record keeping.
• Use multiple computer applications to process and resolve member requests.
• Protect and secure members’ personal and financial information.
• Identify member needs and deliver personalized, effective solutions.
• Maintain high accuracy and attention to detail in all account modifications and communications.

Benefits

• medical
• dental
• vision
• paid vacation
• 401k (up to 4% match)
• Health Savings Account (with company contribution)
• well-being program
• product purchase discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED