Senior Medical Secretary - Cancer Center Infusion - Mineola

NYU Langone Health • Mineola, NY

3d • Onsite

About The Position

NYU Langone Hospital—Long Island is seeking a Senior Medical Secretary for their Cancer Center Infusion department in Mineola. This role involves scheduling appointments, liaising with referring physicians' offices, handling phone calls, and managing patient registration. The Senior Medical Secretary is often the first point of contact for patients and families, responsible for creating a positive impression, collecting necessary information (demographics, prescriptions, insurance), and ensuring patients understand their financial obligations. This position plays a crucial role in assuming clinical and financial risk by accurately collecting and documenting patient information.

Requirements

• High School Diploma or Equivalent.
• 1-2 years Customer Service experience.
• Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook).
• Knowledge of medical terminology.

Nice To Haves

• 1-2 years Scheduling experience in a medical office or a Healthcare facility setting.
• Knowledge of software systems (i.e. Epic, Carestream, Soarian etc.).
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Performs other duties as assigned.
• Schedules patient appointments.
• May call patients to confirm appointments, location, and necessary items to bring, along with any preparation instructions for an exam.
• Communicates with patients, referring physician offices, and fellow staff members in a helpful, friendly, and professional manner.
• Answers and filters phone calls properly in a timely manner.
• Understands phone functions to receive and direct calls, forward and transfer, and uses Cyracom phone for patients with different preferred first languages.
• Completes check-in and registration when the patient arrives.
• Uses the RELATE model when communicating with patients and their families.
• Ensures patients or their representatives are informed of regulations surrounding required consents at the time of registration or thereafter.
• Collects co-pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy, which may include prescriptions, insurance cards, photo IDs, and thorough patient index searches to avoid duplication of Medical Record Numbers.

Benefits

• Comprehensive benefits and wellness package.
• Robust support system for any stage of life.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focusing on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED