Senior Medical Secretary - Cancer Center - Huntington

NYU Langone Health • Huntington, NY

6h • $61,693 - $65,541 • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across numerous specialties. As a major regional healthcare resource, we are deeply committed to medical education and research, providing a full spectrum of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values, and we aim to create an environment where talented faculty, staff, and students of all identities can thrive, embracing individual skills, ideas, and knowledge.

This role involves performing office duties to support general medical office activities, relieving medical professionals of clerical and administrative tasks to ensure an efficient and effective operation within the Cancer Center.

Requirements

• HSD
• Three years medical clerical experience
• Prior physician practice experience (preferably in an orthopedic or sports medicine setting)
• Knowledge of medical terminology
• Proficiency in word processing, database, and spreadsheets
• Excellent organizational skills
• Excellent communication skills
• Excellent interpersonal skills
• Ability to effectively communicate with all levels of the organization

Nice To Haves

• Experience with Excel
• Experience with PowerPoint
• Experience with MS Access
• Experience with MS Outlook
• Experience with Wordperfect

Responsibilities

• Provides reception assistance, including greeting patients, answering calls, and directing inquiries to the appropriate individual.
• Screens telephone callers professionally and handles calls, takes messages, or directs callers to the appropriate person or area.
• Schedules routine appointments and follow-ups for visits and procedures that do not require pre-authorization or have already been pre-authorized. Prepares the daily schedule.
• Responsible for patient check-in and check-out, gathering demographic data and materials, obtaining and verifying insurance information, taking patient pictures, and ensuring patients use Patient Secure.
• On subsequent visits, confirms and edits patient demographic information. Collects and obtains signatures on patient-related documents (HIPAA, MSPQ, ABN, etc.).
• Follows up with patients, physician offices, etc., to gather missing data and materials for intake completion, or refers to more senior staff.
• Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors the intake work queue for timely intake completion.
• Refers patients with questions regarding insurance coverage or financial matters to the Business Office Associate based on established criteria.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms, letters, and envelopes neatly and accurately.
• Answers patient questions to ensure understanding and satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on privileged matters.
• Maintains and receives files for the area, ensuring they are organized and up-to-date for easy retrieval.
• Completes filing in accordance with departmental procedures, sorts and distributes documents and forms, and logs materials with respect to time and date when applicable.
• Processes incoming and outgoing documents, completes forms neatly, secures signatures, and forwards documents/forms to the correct destination.
• Maintains supplies and cleanliness of the workspace, restocking supplies as needed, and notifying the supervisor of any shortages.
• Prepares simple, routine memoranda, letters, labels, correspondence, and other documents as needed.
• Reviews work for accuracy and completeness.
• May maintain a routine calendar and assist in basic preparation for conferences.
• Maintains workload statistics and other data for departmental records, recording statistics at designated intervals.
• Primarily responsible for taking patient phone calls and scheduling over the phone.
• Collects patient demographic data, electronically verifies insurance eligibility, coordinates pre-authorizations, takes medical history, and assigns appointments based on procedure and insurance coverage.
• Coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage and physician directives.
• Collaborates with other areas of the Medical Center and insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures.
• Ensures patient eligibility at the time of their appointment.
• Responsible for Pre-Authorizations and Certifications of surgical procedures, ensuring appropriate coding and questioning physicians for accuracy.
• Responsible for scheduling appointments for surgery and infusion procedures.
• May delegate and oversee the work of less senior staff and reviews their work.
• Assists with the completion of special projects, reports, and activities, ensuring accuracy and completeness of information.
• Brings any problems or questions to the supervisor's attention and submits data neatly and well-written.
• Maintains physician patient schedule, patient procedure schedules, appointment calendar, and Operating Room Schedule.
• Performs other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED