Senior Medical Receptionist

Trinity Health•Albany, NY

1d•$19 - $24•Onsite

About The Position

The Senior Registration Associate coordinates and performs clerical duties that support the efficient, service-oriented operation of a medical practice. The role carries out front-end revenue-cycle functions, including scheduling and registration, patient check-in and check-out, charge entry and claims, and end-of-day processes, along with document processing, scanning, and inbox monitoring. Work is performed courteously and professionally in keeping with the mission and core values of St. Peter’s Health Partners Medical Associates. The position also helps coordinate team workload and daily staffing, supports colleagues through mentoring and role modeling, and works with office and float-pool managers. It is based at 1 Pine West Plaza, Washington Ave Ext, Suite 101, Albany, and follows Monday-to-Friday office hours on the day shift.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Experience delivering successful customer service.
Experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 pounds.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Coordinate front-end functions and workflows to meet established revenue-cycle metrics and quality standards.
Ensure work is distributed across the team to meet daily schedules.
Display leadership qualities and serve as a mentor and role model to colleagues.
Coordinate daily staffing needs with office and float-pool managers.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-pays at check-in or check-out, document collections, and generate receipts.
Act as a liaison between patients and clinical staff, monitor delays, and inform patients.
Schedule follow-up appointments at check-out, including ancillary services and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist visits as assigned.
Enter charges accurately in accordance with office policies and procedures.
Process and electronically file information into the Electronic Medical Record, following parsing standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.
Perform general clerical duties, including document processing, scanning, and inbox monitoring.