Senior Medical Assistant - WellMed at Fort Worth Southwest

UnitedHealth Group•Fort Worth, TX

3d•$18 - $32

About The Position

The Senior Medical Assistant (MA) provides patient care at the appropriate skill level and meets or exceeds the standard of care expected of a competent and knowledgeable Medical Assistant. The role performs Medical Assistant duties within the applicable scope of practice, as delegated by and under the supervision of a provider in Texas or a physician in Florida. It organizes the clinical environment, supports providers and nursing personnel, helps identify patient needs or problems, and communicates relevant information to the clinical team. The Senior MA also delivers quality customer service and follows policies and procedures, including those for infection control, privacy, and confidentiality. Approximately 25% of the role is dedicated to clinic-specific initiatives, metrics, and projects that support continuous workflow and process improvement and develop leadership skills. The Senior MA trains and mentors other Medical Assistants, helps them with documentation, and supports a positive work environment. The role requires expert-level Medical Assistant skills, accurate and timely medical-record documentation, equipment and supply management, and coordination of patient care as directed by providers and clinic policies.

Requirements

High school graduate or GED equivalent.
Current BLS certification for healthcare providers, including written exam and in-person assessment, at hire or within 30 days of hire.
At least 3 years of experience as a certified Medical Assistant, or a combination of 5 years of certified and non-certified Medical Assistant experience, including at least 2 years certified.
Ability to mentor others.
Expert computer literacy in an electronic health record.
Intermediate Excel skills.
Knowledge of medical terminology.
Mastery of ICD-10 and CPT coding.
Ability to react calmly and effectively in emergencies and assume a leadership role until higher levels of care arrive.
Excellent communication and customer service skills.
Flexibility and ability to adapt to change.
Ability to lift, push, or pull more than 35 pounds with assistance.
Ability to stand for extended periods.
Ability to use fine motor skills to operate equipment and/or machinery.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning to solve simple and complex problems.
Ability to discriminate shades of color when reading a dipstick.

Nice To Haves

At least 1 year of lead or supervisory experience.
Bilingual.

Responsibilities

Perform Medical Assistant duties at an expert level within the scope of practice, including operating diagnostic equipment without interpreting tests; removing staples from superficial wounds; changing wound dressings and obtaining cultures; administering non-intravenous medication; collecting simple specimens using noninvasive techniques; collecting blood by venipuncture or capillary collection; and performing EKGs.
Perform quality-control checks on equipment and prepare and sterilize medical equipment using an autoclave.
Spend approximately 25% of work time on clinic metrics, projects, and initiatives assigned by clinic leadership to improve clinic workflows and processes.
Record patient care accurately and promptly in the medical record; identify incorrect documentation by other Medical Assistants and alert clinic leadership.
Train and mentor other Medical Assistants, including helping with documentation questions, and ensure MAs know what training they need to improve performance.
Promote a positive work environment and serve as a culture ambassador, encouraging team members to support one another.
Coordinate patient care as directed by providers and according to policies and procedures.
Respect patient confidentiality and ensure others do so as well.
Resolve routine problems independently and require little assistance with standard and non-standard requests.
Organize exam and treatment rooms; stock and clean rooms; sterilize instruments; gather supplies as directed; maintain inventory and accurate supply logs; rotate supplies; and follow up on discrepancies.
Maintain an environment that supports infection prevention.
Conduct telephone and in-person screening limited to intake and information gathering that does not require clinical judgment.
Support and follow the Standard Delegation of Orders.
Perform other related duties as assigned.